cutting-edge measurement strategies and data collection methods to measure service quality in academic and

Organizational effectiveness -- Measurement.

-- Ch. 3. People, Decisions, and the Systems Approach -- Ch. 4. Criteria: Concepts, Measurement, and

--Sales and Profitability -- Performance Measurement--Beyond Profitability.

adjusted performance measurement -- Regulators and risk management -- Introduction to the spreadsheets.

Organizational effectiveness -- Measurement.

nutritional epidemiology: effects and remedies / David Clayton and Caroline Gill -- Pt. B. The measurement of

-- Management accounting: manage the business, not the numbers -- Measurement and control: strike a new balance

Designs -- ch. 7. Quantitative Social Science Measurement -- ch. 8. Experimental Research -- ch. 9

well as the practical problems of measurement of inequality. Alternative approaches are evaluated in

-- 5. Business process re-engineering -- 6. Performance measurement -- 7. Empowerment -- 8. The

, segmentation, communication and copy testing, and audience measurement; and provides in-depth, detailed