-- Planning for customer driven transformation -- Implementing process improvements -- Reviewing performance

. Writing poetry -- 11. Preparing your poems for performance and publication -- 12. Love writing -- 13

set goals -- Monitoring performance -- Giving feedback -- Encouraging positive actions -- Discouraging

The managerial hothouse -- Performance additive -- The equity model -- Origins -- Louis Kelso and

ownership plans and company stock -- Hybrid plans -- Evaluating investment performance -- Improving pension

Performance -- Evaluation.

Performance.

improve personal performance and productivity and, in the process, become better managers of those they

-- Innovation and planning -- Organizing work -- Decision making -- Staffing systems -- Performance appraisal

. Foundations of intangible financial statements -- 4. Benchmarking intangible performance -- 5. Intangible

Investment Bank project appraisal / Jean-Jacques Mertens and Jacques Van der Meer -- Assessing performance of

and on...) / Managing performance through people - the challenge for tomorrow's organization / Herding