IIE Logo

IIE
Switch to list view
Switch to thumbnail view
Select an Action
42 Results Found Subscribe to search results
000000000000IIE
Print
1. 
Cover image for Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
Service productivity management : improving service performance using Data Envelopment Analysis (DEA)
by 
Sherman, H. David.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service productivity management : improving service performance using Data Envelopment Analysis
Available: Copies:
2. 
Cover image for Service management : operations, strategy, and information technology
Service management : operations, strategy, and information technology
by 
Fitzsimmons, James A.
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
3. 
Cover image for Information quality management : theory and applications
Information quality management : theory and applications
by 
Al-Hakim, Latif, 1946-
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006019119.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Information quality management : theory and applications / Al-Hakim, Latif, 1946-
Available: Copies:
4. 
Cover image for Service is front stage : positioning services for value advantage
Service is front stage : positioning services for value advantage
by 
Teboul, James
Format: 
Regular print
Publication Date 
2006
Excerpt: 
Service industries -- Management
Available: Copies:
5. 
Cover image for Managing service operations : design and implementation
Managing service operations : design and implementation
by 
Hollins, Bill.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Service industries -- Management.
Available: Copies:
6. 
Cover image for The professional services firm bible
The professional services firm bible
by 
Baschab, John, 1968-
Publisher description http://www.loc.gov/catdir/description/wiley042/2004011607.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2004011607.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Service industries -- Management.
Available: Copies:
7. 
Cover image for Best face forward : why companies must improve their service interfaces with customers
Best face forward : why companies must improve their service interfaces with customers
by 
Rayport, Jeffrey F.
Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Service industries -- Technological innovations -- Management.
Available: Copies:
8. 
Cover image for Service operations management : improving service delivery
Service operations management : improving service delivery
by 
Johnston, Robert.
Format: 
Books
Publication Date 
2005
Excerpt: 
Service operations management : improving service delivery / Johnston, Robert.
Available: Copies:
9. 
Cover image for Grasping service marketing
Grasping service marketing
Grasping service marketing
by 
Jordaan, Yolanda.
Format: 
Books
Publication Date 
2004
Excerpt: 
Service industries.
Available: Copies:
10. 
Cover image for Employment relations in the hospitality and tourism industries
Employment relations in the hospitality and tourism industries
by 
Lucas, Rosemary.
Table of contents http://catdir.loc.gov/catdir/toc/ecip046/2003014694.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0650/2003014694-d.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Employment relations in the hospitality and tourism industries / Lucas, Rosemary.
Available: Copies:
11. 
Cover image for The management of service operations
The management of service operations
by 
Wright, J. Nevan.
Format: 
Books
Publication Date 
2004
Excerpt: 
Service industries -- Management.
Available: Copies:
12. 
Cover image for Planning to implement service management
Planning to implement service management
by 
Lloyd, Vernon.
Format: 
Books
Publication Date 
2002
Excerpt: 
Service industries -- Information technology -- Management.
Available: Copies:
Limit Search Results
Access Level
Author
Lovelock, Christopher H.
(3)
Al-Hakim, Latif, 1946-
(2)
Berndt, A. (Adele), 1966- editor.
(2)
Boshoff, Christo, editor.
(2)
Jordaan, Yolanda.
(2)
Format
Item Category 1
Material Type
Language
Library
Shelf Location
Publication Date
Subject
Service industries -- Management.
(13)
Service industries -- Marketing.
(7)
Marketing -- Management.
(6)
Customer services.
(4)
Service industries.
(4)
Item Available
Advanced Search Location