by 
 Lovelock, Christopher H.
Format: 
Books
Publication Date 
 2002
Excerpt: 
Service industries -- United States -- Management.
by 
 Palmer, Adrian, 1955-
Format: 
Books
Publication Date 
 2001
Excerpt: 
Service industries -- Marketing.
by 
 Mbigi, Lovemore.
Format: 
Books
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 2000
Excerpt: 
 organizations ; A comprehensive framework for implementing best operating practices in manufacturing industries.
by 
 Brophy, Peter, 1950-
Format: 
Books
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 1996
Excerpt: 
Quality management for information and library managers / Brophy, Peter, 1950-
by 
 Youell, Ray.
Format: 
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Publication Date 
 1995
Excerpt: 
 customer service in leisure and tourism Event management.
by 
 Sletten, Eric, 1954-
Format: 
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 1994
Excerpt: 
Service industries Foreign trade
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