by 
 Rayport, Jeffrey F.
 Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format: 
Books
Publication Date 
 2005
Excerpt: 
Service industries -- Technological innovations -- Management.
by 
 Drew, John, 1970-
 Table of contents http://www.loc.gov/catdir/toc/hol051/2004041589.html
Publisher description http://www.loc.gov/catdir/description/hol053/2004041589.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2004041589.html
Publisher description http://www.loc.gov/catdir/description/hol053/2004041589.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2004041589.html
Format: 
Books
Publication Date 
 2004
Excerpt: 
 industries. Although operations improvement projects often achieve initial success, few succeed in
by 
 Wright, J. Nevan.
Format: 
Books
Publication Date 
 2004
Excerpt: 
Service industries -- Management.
by 
 Sims, Michael.
 Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003025316.html
Publisher description http://www.loc.gov/catdir/description/wiley041/2003025316.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2003025316.html
Publisher description http://www.loc.gov/catdir/description/wiley041/2003025316.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2003025316.html
Format: 
Books
Publication Date 
 2004
Excerpt: 
Service industries -- Marketing.
by 
 Lucas, Rosemary.
 Table of contents http://catdir.loc.gov/catdir/toc/ecip046/2003014694.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0650/2003014694-d.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0650/2003014694-d.html
Format: 
Books
Publication Date 
 2004
Excerpt: 
Employment relations in the hospitality and tourism industries / Lucas, Rosemary.
by 
 Jordaan, Yolanda.
Format: 
Books
Publication Date 
 2004
Excerpt: 
Service industries.
by 
 Taylor, Peter J.
Format: 
Books
Publication Date 
 2003
Excerpt: 
Service industries.
by 
 Mancini, Marc, 1946-
Format: 
Books
Publication Date 
 2003
Excerpt: 
Connecting with customers : how to sell, service, and market the travel product / Mancini, Marc
by 
 Lloyd, Vernon.
Format: 
Books
Publication Date 
 2002
Excerpt: 
Service industries -- Information technology -- Management.
by 
 Smith, Shaun.
Format: 
Books
Publication Date 
 2002
Excerpt: 
Service industries -- Marketing.
by 
 Lovelock, Christopher H.
Format: 
Books
Publication Date 
 2002
Excerpt: 
Service industries -- United States -- Management.
by 
 Palmer, Adrian, 1955-
Format: 
Books
Publication Date 
 2001
Excerpt: 
Service industries -- Marketing.





