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85. 
Cover image for The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability
by 
Freeland, John G.
Format: 
Books
Publication Date 
2003
Excerpt: 
-Centric Organization / The Foundation of Insight: Three Approaches to Customer-Centric Understanding / Silence Is
Available: Copies:
86. 
Cover image for The inspired workspace : interior designs for creativity & productivity
by 
Zelinsky, Marilyn.
Format: 
Books
Publication Date 
2002
Excerpt: 
village : Campus MLC/Lend Lease -- Nesting place : Accenture -- The sound of silence : Orange Call Center
Available: Copies:
87. 
Cover image for Night falls fast : understanding suicide
by 
Jamison, Kay Redfield.
Format: 
Books
Publication Date 
2000 1999
Excerpt: 
In this book the author dispels the silence and shame that surround the subject of suicide and
Available: Copies:
88. 
Cover image for Everyone can write : essays toward a hopeful theory of writing and teaching writing
by 
Elbow, Peter.
Format: 
Books
Publication Date 
2000
Excerpt: 
. Silence: A Collage. 10. What Is Voice in Writing? -- Pt. IV. Discourses. 11. Reflections on Academic
Available: Copies:
89. 
Cover image for Say it with presentations : how to design and deliver successful business presentations
by 
Zelazny, Gene.
Format: 
Books
Publication Date 
2000
Excerpt: 
Used to Answering Questions. Take Humor Seriously. Listen to the Silence -- Closing Thoughts. So You
Available: Copies:
90. 
Cover image for The heartbeat of indigenous Africa : a study of the Chagga educational system
by 
Mosha, R. Sambuli.
Format: 
Books
Publication Date 
1999
Excerpt: 
Indigenous Education -- Ch. 3. Reverence, Self-Control, and Silence -- Ch. 4. Courage, Diligence in Work, and
Available: Copies:
91. 
Cover image for Women in the new Asia : from pain to power
by 
Matsui, Yayori.
Format: 
Books
Publication Date 
1999
Excerpt: 
. Japanese-Filipino Children and Japanese Society. Ch. 5. Women Break the Silence on Domestic Violence -- Pt
Available: Copies:
92. 
Cover image for Vincent Van Gogh : the path of light
by 
Lévêque, Jean Jacques, author.
Format: 
Books
Publication Date 
1998
Excerpt: 
silence -- The example of millet -- The peasant ethic -- The shoal of passions -- Colour-burst : Rubens
Available: Copies:
93. 
Cover image for Writing South Africa : literature, apartheid, and democracy 1970-1995
by 
Attridge, Derek.
Format: 
Books
Publication Date 
1998
Excerpt: 
. Interrogating silence: new possibilities faced by South African literature / Andre Brink -- 3. I am dead: you
Available: Copies:
94. 
Cover image for Negotiating academic literacies : teaching and learning across languages and cultures
by 
Zamel, Vivian.
Format: 
Books
Publication Date 
1998
Excerpt: 
-- 5. What Is Literacy? / James Paul Gee -- 6. From Outside, In / Barbara Mellix -- 7. From Silence to
Available: Copies:
95. 
Cover image for Echoing silences
by 
Kanengoni, Alexander.
Format: 
Books
Publication Date 
1998 1997
Excerpt: 
Echoing silences / Kanengoni, Alexander.
Available: Copies:
96. 
Cover image for Negotiating the past : the making of memory in South Africa
by 
Nuttall, Sarah.
Format: 
Books
Publication Date 
1998
Excerpt: 
Coetzee ; Silence in my father's house : memory, nationalism, and narratives of the body / Steven Robins
Available: Copies:
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