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1. 
Cover image for Security management of next generation telecommunications networks and services
Security management of next generation telecommunications networks and services
by 
Jacobs, Stuart.
Format: 
Books
Publication Date 
2014
Excerpt: 
Security management of next generation telecommunications networks and services / Jacobs, Stuart.
Available: Copies:
2. 
Cover image for The AMA handbook of project management
The AMA handbook of project management
by 
Dinsmore, Paul C.
Format: 
Books
Publication Date 
2014
Excerpt: 
construction / Christopher Sauer -- ch. 44. Why IT matters : project management for information technology
Available: Copies:
3. 
Cover image for WTO domestic regulation and services : trade putting principles into practice
WTO domestic regulation and services : trade putting principles into practice
by 
Lim, Aik Hoe, editor.
Format: 
Books
Publication Date 
2014
Excerpt: 
WTO domestic regulation and services : trade putting principles into practice / Lim, Aik Hoe
Available: Copies:
4. 
Cover image for Tourism : a modern synthesis
Tourism : a modern synthesis
by 
Page, Stephen, 1963- author.
Format: 
Books
Publication Date 
2014
Excerpt: 
framework ; Information communications technologies in tourism ; Travel intermediaries : tour operators and
Available: Copies:
5. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer service industry -- Customer services.
Available: Copies:
6. 
Cover image for Principles of marketing
Principles of marketing
by 
Kotler, Philip (Philip J.), 1931-
Format: 
Books
Publication Date 
2014 2013
Excerpt: 
. Consumer-Driven Marketing Strategy -- 8. Products, Services, and Brands: Building Customer Value -- 9. New
Available: Copies:
7. 
Cover image for Personal selling
Personal selling
Personal selling
by 
Van Heerden, Neels, 1957- editor.
Format: 
Books
Publication Date 
2014
Excerpt: 
in personal selling -- 13. Selling of services -- 14. Personal selling in business markets -- 15
Available: Copies:
8. 
Cover image for Service management : an integrated approach
Service management : an integrated approach
by 
Looy, Bart van.
Format: 
Books
Publication Date 
2013 2011
Excerpt: 
Service management : an integrated approach / Looy, Bart van.
Available: Copies:
10. 
Cover image for Victimology : the essentials
Victimology : the essentials
by 
Daigle, Leah E.
Format: 
Books
Publication Date 
2013
Excerpt: 
Response -- United States Governmental/Criminal Justice Response -- Victim Services -- Victims of Terrorism
Available: Copies:
11. 
Cover image for Health care systems around the world : a comparative guide
Health care systems around the world : a comparative guide
by 
Boslaugh, Sarah.
Format: 
Books
Publication Date 
2013
Excerpt: 
categories for 193 countries: emergency health services, insurance, costs of hospitalization, access to
Available: Copies:
12. 
Cover image for Essentials of marketing
Essentials of marketing
by 
Brassington, Frances.
Format: 
Books
Publication Date 
2013
Excerpt: 
-- Promotion : personal selling, PR, and sponsorship -- Marketing strategy and planning -- Services and non
Available: Copies:
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