Whether you want to sit for the exam, or simply improve your job performance, this Sybex study guide will

-- 14. Leading Teams -- Part VI: CONTROLLING -- 15. Managing Quality and Performance -- Appendix

: Measure Performance and Continuously Improve -- 8-2-5.Activity-Based Costing and Customer Profitability

high performance -- Leading with influence -- Communication and information technology -- Controlling

procedure -- 14. Dismissal for poor work performance, incompatibility and incapacity -- 15. Dismissal for

: Organizational performance; Audience engagement; Special event; Alliance and coalition; Sponsorship; Strategic

-- Leadership and the accreditation of healthcare services -- Appraising the performance of leaders -- Leaders

development. Performance management and appraisal -- Learning and human resource development -- IV. Employment

considerations when using social media -- Misconduct, poor work performance, and dismissal -- General workplace

-- Anatomy of an experiential marketing -- Digital plus live -- Experience design -- Proving performance and

-- Competitor analysis -- Leadership and management -- HRM approaches to managing and controlling performance

capital, culture, and change -- Performance management -- Compensation and rewarding performance