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1. 
Cover image for Handbook of customer satisfaction and loyalty measurement
Handbook of customer satisfaction and loyalty measurement
Handbook of customer satisfaction and loyalty measurement
by 
Hill, Nigel, 1952-
Format: 
Books
Publication Date 
2006
Excerpt: 
Handbook of customer satisfaction and loyalty measurement / Hill, Nigel, 1952-
Available: Copies:
2. 
Cover image for Customer service : career success through customer loyalty
Customer service : career success through customer loyalty
Customer service : career success through customer loyalty
by 
Timm, Paul R.
Format: 
Books
Publication Date 
2011
Excerpt: 
Customer service : career success through customer loyalty / Timm, Paul R.
Available: Copies:
3. 
Cover image for Seven power strategies for building customer loyalty
Seven power strategies for building customer loyalty
Seven power strategies for building customer loyalty
by 
Timm, Paul R.
Format: 
Books
Publication Date 
2001
Excerpt: 
Seven power strategies for building customer loyalty / Timm, Paul R.
Available: Copies:
4. 
Cover image for Harvard business review on increasing customer loyalty.
Harvard business review on increasing customer loyalty.
Harvard business review on increasing customer loyalty.
Format: 
Books
Publication Date 
2011
Excerpt: 
Harvard business review on increasing customer loyalty.
Available: Copies:
5. 
Cover image for Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
by 
Paharia, Rajat.
Format: 
Books
Publication Date 
2013
Excerpt: 
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement /
Available: Copies:
6. 
Cover image for Researching customer satisfaction & loyalty : how to find out what people really think
Researching customer satisfaction & loyalty : how to find out what people really think
Researching customer satisfaction & loyalty : how to find out what people really think
by 
Szwarc, Paul.
Format: 
Books
Publication Date 
2005
Excerpt: 
Researching customer satisfaction & loyalty : how to find out what people really think / Szwarc
Available: Copies:
7. 
Cover image for Predicting market success : new ways to measure customer loyalty and engage customers with your brand
Predicting market success : new ways to measure customer loyalty and engage customers with your brand
Predicting market success : new ways to measure customer loyalty and engage customers with your brand
by 
Passikoff, Robert, 1948-
Format: 
Books
Publication Date 
2006
Excerpt: 
Predicting market success : new ways to measure customer loyalty and engage customers with your
Available: Copies:
8. 
Cover image for Strategy implementation
Strategy implementation
Strategy implementation
by 
Verweire, Kurt.
Format: 
Books
Publication Date 
2014
Excerpt: 
processes: measures that improve customer loyalty -- Organizational behaviour: creating a strong customer
Available: Copies:
9. 
Cover image for Quality management for organizational excellence : introduction to total quality
Quality management for organizational excellence : introduction to total quality
Quality management for organizational excellence : introduction to total quality
by 
Goetsch, David L.
Format: 
Books
Publication Date 
2014
Excerpt: 
competitive advantage -- Partnering and strategic alliances -- Customer satisfaction, retention, and loyalty
Available: Copies:
10. 
Cover image for Services marketing : an interactive approach
Services marketing : an interactive approach
Services marketing : an interactive approach
by 
Fisk, Raymond P.
Format: 
Books
Publication Date 
2014
Excerpt: 
rendered -- Promoting the interactive service experience -- Building customer loyalty through service
Available: Copies:
11. 
Cover image for Superstar leadership : a 31-day plan to motivate people, communicate positively, and get everyone on your side
Superstar leadership : a 31-day plan to motivate people, communicate positively, and get everyone on your side
Superstar leadership : a 31-day plan to motivate people, communicate positively, and get everyone on your side
by 
Conlow, Rick.
Format: 
Books
Publication Date 
2013
Excerpt: 
? Electrify your department? Increase customer loyalty, sales, and productivity while simultaneously
Available: Copies:
12. 
Cover image for Selling through someone else : how to use agile sales networks and partners to sell more
Selling through someone else : how to use agile sales networks and partners to sell more
Selling through someone else : how to use agile sales networks and partners to sell more
by 
Wollan, Robert, 1957-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-d.html
Format: 
Books
Publication Date 
2013
Excerpt: 
transform their "sales" approaches to grow revenue, and enhance customer and brand loyalty. This book
Available: Copies:
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Kotler, Philip.
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Bowen, John (John T.), 1948-
(2)
Makens, James C.
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Timm, Paul R.
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Aaker, Jennifer Lynn.
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