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1. 
Cover image for Software engineering
Software engineering
by 
Sommerville, Ian, 1951-
Format: 
Books
Publication Date 
2016
Excerpt: 
programming and development. In the past few years, computer systems have come to dominate not just our
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2. 
Cover image for UX for beginners : a crash course in 100 short lessons
UX for beginners : a crash course in 100 short lessons
by 
Marsh, Joel, author.
EBSCO https://ezproxy.iielearn.ac.za/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1135545&site=ehost-live&scope=site
Format: 
Books
Publication Date 
2016
Excerpt: 
User interfaces (Computer systems)
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3. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer technical support -- Customer services -- Handbooks, manuals, etc.
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