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A guide to service desk concepts

Knapp, Donna, author.

https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

Systems -- Integrating Processes and Technology -- Steps for Selecting Technology -- Step 1 Define the

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A guide to service desk concepts

Knapp, Donna.

Format:

Books

Publication Date

2010

Excerpt:

technology component: service desk tools and technologies -- The information component: service desk

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Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives

Steinberg, Randy A.

Format:

Books

Publication Date

2006

Excerpt:

Information technology -- Management.

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Introduction to help desk concepts and skills

Sanderson, Susan M.

Format:

Electronic Resources

Publication Date

2004

Excerpt:

McGraw-Hill Technology Education,

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A guide to help desk concepts

Knapp, Donna.

Format:

Books

Publication Date

2003

Excerpt:

Course Technology,

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