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1. 
Cover image for Understanding conflict resolution
Understanding conflict resolution
Understanding conflict resolution
by 
Wallensteen, Peter, 1945-
Table of contents only http://www.loc.gov/catdir/toc/fy12pdf02/2011924400.html
Format: 
Books
Publication Date 
2012
Excerpt: 
-- 3.3.Focusing on Basic Needs -- 3.4.Focusing on Rational Calculations -- 3.5.Synthesizing Conflict
Available: Copies:
2. 
Cover image for Defusing the angry patron : a how-to-do-it manual for librarians
Defusing the angry patron : a how-to-do-it manual for librarians
Defusing the angry patron : a how-to-do-it manual for librarians
by 
Rubin, Rhea Joyce.
Format: 
Books
Publication Date 
2011
Excerpt: 
A primer on anger -- Preventive measures -- How to do it : 25 basic strategies for defusing anger
Available: Copies:
3. 
Cover image for The social psychology of group identity and social conflict : theory, application, and practice
The social psychology of group identity and social conflict : theory, application, and practice
The social psychology of group identity and social conflict : theory, application, and practice
by 
Hamilton, V. Lee.
Table of contents http://www.loc.gov/catdir/toc/ecip047/2003017996.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Driver-Linn -- Pt. II. Applications of Social Psychology -- 5. Rigor and Vigor: Spanning Basic and
Available: Copies: