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Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Excerpt:

organization / Crutcher, C. William, author.

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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Grandey, Alicia.

Format:

Books

Publication Date

2013

Excerpt:

Organization and management series

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The power of appreciative inquiry : a practical guide to positive change

Whitney, Diana Kaplin.

Format:

Books

Publication Date

2010

Excerpt:

Communication in organizations.

Available: Copies:

Implementing strategic change : tools for transforming an organization

Hoisington, Steven H., 1953-

Format:

Books

Publication Date

2005

Excerpt:

Implementing strategic change : tools for transforming an organization / Hoisington, Steven H

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Culture and positioning as determinants of strategy : personality and the business organization

Ellson, Tony, 1953-

Table of contents http://www.loc.gov/catdir/toc/fy046/2003065683.html
Publisher description http://www.loc.gov/catdir/description/hol053/2003065683.html
Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2003065683.html

Format:

Books

Publication Date

2004

Excerpt:

Culture and positioning as determinants of strategy : personality and the business organization /

Available: Copies:

The power of appreciative inquiry : a practical guide to positive change

Whitney, Diana Kaplin.

Format:

Books

Publication Date

2003

Excerpt:

Communication in organizations.

Available: Copies:

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