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1. 
Cover image for Handbook of customer satisfaction and loyalty measurement
Handbook of customer satisfaction and loyalty measurement
by 
Hill, Nigel, 1952-
Format: 
Books
Publication Date 
2006
Excerpt: 
Handbook of customer satisfaction and loyalty measurement / Hill, Nigel, 1952-
Available: Copies:
2. 
Cover image for Customer service : career success through customer loyalty
Customer service : career success through customer loyalty
by 
Timm, Paul R.
Format: 
Books
Publication Date 
2011
Excerpt: 
Customer service : career success through customer loyalty / Timm, Paul R.
Available: Copies:
3. 
Cover image for Seven power strategies for building customer loyalty
Seven power strategies for building customer loyalty
by 
Timm, Paul R.
Format: 
Books
Publication Date 
2001
Excerpt: 
Seven power strategies for building customer loyalty / Timm, Paul R.
Available: Copies:
4. 
Cover image for Harvard business review on increasing customer loyalty.
Harvard business review on increasing customer loyalty.
Harvard business review on increasing customer loyalty.
Format: 
Books
Publication Date 
2011
Excerpt: 
Harvard business review on increasing customer loyalty.
Available: Copies:
5. 
Cover image for Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
by 
Paharia, Rajat.
Format: 
Books
Publication Date 
2013
Excerpt: 
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement /
Available: Copies:
6. 
Cover image for Below the line brand intergration will increase sales and customer loyalty : Subaru South Africa as a case study
Below the line brand intergration will increase sales and customer loyalty : Subaru South Africa as a case study
Below the line brand intergration will increase sales and customer loyalty : Subaru South Africa as a case study
by 
Rifkind, Daniel.
Format: 
Manuscript
Publication Date 
2007
Excerpt: 
Below the line brand intergration will increase sales and customer loyalty : Subaru South Africa as
Available: Copies:
7. 
Cover image for Researching customer satisfaction & loyalty : how to find out what people really think
Researching customer satisfaction & loyalty : how to find out what people really think
by 
Szwarc, Paul.
Format: 
Books
Publication Date 
2005
Excerpt: 
Researching customer satisfaction & loyalty : how to find out what people really think / Szwarc
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8. 
Cover image for Who stole my customer?? : winning strategies for creating and sustaining customer loyalty
Who stole my customer?? : winning strategies for creating and sustaining customer loyalty
Who stole my customer?? : winning strategies for creating and sustaining customer loyalty
by 
Thompson, Harvey.
Format: 
Books
Publication Date 
2004
Excerpt: 
Who stole my customer?? : winning strategies for creating and sustaining customer loyalty /
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9. 
Cover image for How customer service impacts brand loyalty in the Durban privately owned restaurant industry
How customer service impacts brand loyalty in the Durban privately owned restaurant industry
How customer service impacts brand loyalty in the Durban privately owned restaurant industry
by 
Hartzer, Tegan
Format: 
Manuscript
Publication Date 
2017
Excerpt: 
How customer service impacts brand loyalty in the Durban privately owned restaurant industry /
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10. 
Cover image for How perceived customer value creates loyalty among a select group of Pick 'n Pay shoppers
How perceived customer value creates loyalty among a select group of Pick 'n Pay shoppers
How perceived customer value creates loyalty among a select group of Pick 'n Pay shoppers
by 
Mpobole, Mmamelo.
Format: 
Manuscript
Publication Date 
2016
Excerpt: 
How perceived customer value creates loyalty among a select group of Pick 'n Pay shoppers / Mpobole
Available: Copies:
11. 
Cover image for The relationship between service qualities and customer loyalty on aa e-commerce website amongst emerging adults : the case of Takealot.com
The relationship between service qualities and customer loyalty on aa e-commerce website amongst emerging adults : the case of Takealot.com
The relationship between service qualities and customer loyalty on aa e-commerce website amongst emerging adults : the case of Takealot.com
by 
Landsberg, Calvin.
Format: 
Manuscript
Publication Date 
2016
Excerpt: 
The relationship between service qualities and customer loyalty on aa e-commerce website amongst
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Kotler, Philip.
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Independent Institute of Education. Vega School of Brand Leadership.
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Bowen, John (John T.), 1948-
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Makens, James C.
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Roberts-Lombard, Mornay, editor.
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