1. 
by 
 Edkins, Teboho.
Format: 
Video disc
Publication Date 
 2005
Excerpt: 
Steps for the Future (Organization)
by 
 Phiri, Leo.
Format: 
Video disc
Publication Date 
 2001
Excerpt: 
Steps for the Future (Organization)
by 
 Milakovich, Michael E.
 Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Format: 
Books
Publication Date 
 2006 2005
Excerpt: 
Improving service quality in the global economy : achieving high performance in public and private
by 
 Kearns, Paul.
 Publisher description http://www.loc.gov/catdir/description/els031/2003048190.html
Table of contents http://www.loc.gov/catdir/toc/els031/2003048190.html
Table of contents http://www.loc.gov/catdir/toc/els031/2003048190.html
Format: 
Books
Publication Date 
 2003
Excerpt: 
 organizations perform. Getting the best for the business, the people who work in it and society at large is
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