Punctuation at work : simple principles for achieving clarity and good style

Improving your project management skills

The AMA handbook of e-learning : effective design, implementation, and technology solutions

How to mind-read your customers : using insights from psychology to increase sales and develop better business relationships

Generations at work : managing the clash of boomers, Gen Xers, and Gen Yers in the workplace

Handbook of computer troubleshooting

Correctional management.

Going social : excite customers, generate buzz, and energize your brand with the power of social media

Manager 3.0 : a millennial's guide to rewriting the rules of management

Cracking the new job market : the 7 rules for getting hired in any economy

Becoming an exceptional executive coach : use your knowledge, experience, and intuition to help leaders excel

Fundamentals of project management

The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economy

Secrets of word-of-mouth marketing : how to trigger exponential sales through runaway word of mouth

Increase your influence at work

The AMA handbook of public relations

Future savvy : identifying trends to make better decisions, manage uncertainty, and profit from change

The new elite : inside the minds of the truly wealthy

101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges

The EQ interview : finding employees with high emotional intelligence

A manager's guide to coaching : simple and effective ways to get the best out of your employees

Leading with kindness : how good people consistently get superior results

Strategic staffing : a comprehensive system for effective workforce planning

Becoming an extraordinary manager : the 5 essentials for success

Acing the interview : how to ask and answer the questions that will get you the job

Persuasion IQ : the 10 skills you need to get exactly what you want

Reclaiming the sky : 9/11 and the untold story of the men and women who kept America flying

The manager's guide to rewards : what you need to know to get the best for--and from--your employees

Transforming performance measurement : rethinking the way we measure and drive organizational success

Delivering knock your socks off service

Annual reports 101 : [what the numbers and the fine print can reveal about the true health of a company]

Fundamentals of project management

Understanding action learning

Improving employee performance through appraisal and coaching

Magnetic selling : develop the charm and charisma that attract customers and maximize sales

The wisdom network : an 8-step process for identifying, sharing, and leveraging individual expertise

The wisdom network : an 8-step process for identifying, sharing, and leveraging individual expertise

Business-to-business market research

Why some companies emerge stronger and better from a crisis : 7 essential lessons for surviving disaster

Management skills for new managers

Personal brilliance : mastering the everyday habits that create a lifetime of success

Business under fire : how Israeli companies are succeeding in the face of terror--and what we can learn from them

People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations

The 7 hidden reasons employees leave : how to recognize the subtle signs and act before it's too late

The loyalty advantage : essential steps to energize your company, your customers, your brand

A survival guide for working with humans : dealing with whiners, back-stabbers, know-it-alls, and other difficult people

The HR answer book : an indispensable guide for managers and human resources professionals

The disaster recovery handbook : a step-by-step plan to ensure business continuity and protect vital operations, facilities, and assets

The secrets of great sales management : advanced strategies for maximizing performance

How to prepare, stage, and deliver winning presentations

The social psychology of group identity and social conflict : theory, application, and practice

Smart financial management : the essential reference for the successful small business

Motivational management : inspiring your people for maximum performance

Write up the corporate ladder : successful writers reveal the techniques that help you write with ease and get ahead

The 30-second encyclopedia of learning and performance : a trainer's guide to theory, terminology, and practice

Wireless horizon : strategy and competition in the worldwide mobile marketplace

Absolute honesty : building a corporate culture that values straight talk and rewards integrity

Performance Research Associates' Delivering knock your socks off service.

Hospitality facilities management and design

Leadership and management in the hospitality industry

The presentation skills workshop : helping people create and deliver great presentations

The computer glossary : the complete illustrated dictionary

Principles of food and beverage operations