byÂ
Hill, Nigel, 1952-
Format:Â
Books
Publication DateÂ
2006
Excerpt:Â
Handbook of customer satisfaction and loyalty measurement / Hill, Nigel, 1952-
byÂ
Timm, Paul R.
Format:Â
Books
Publication DateÂ
2011
Excerpt:Â
Customer service : career success through customer loyalty / Timm, Paul R.
byÂ
Timm, Paul R.
Format:Â
Books
Publication DateÂ
2001
Excerpt:Â
Seven power strategies for building customer loyalty / Timm, Paul R.
Format:Â
Books
Publication DateÂ
2011
Excerpt:Â
Harvard business review on increasing customer loyalty.
byÂ
Paharia, Rajat.
Format:Â
Books
Publication DateÂ
2013
Excerpt:Â
Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement /
byÂ
Szwarc, Paul.
Format:Â
Books
Publication DateÂ
2005
Excerpt:Â
Researching customer satisfaction & loyalty : how to find out what people really think / Szwarc
byÂ
Hasen, Jeff, 1958-
Format:Â
Books
Publication DateÂ
2012
Excerpt:Â
Mobilized marketing : how to drive sales, engagement, and loyalty through mobile devices / Hasen
byÂ
Passikoff, Robert, 1948-
Format:Â
Books
Publication DateÂ
2006
Excerpt:Â
Predicting market success : new ways to measure customer loyalty and engage customers with your
byÂ
Van Hooser, Phillip, 1957-
Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html
Format:Â
Books
Publication DateÂ
2005
Excerpt:Â
Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty / Van Hooser
byÂ
Reichheld, Frederick F.
Format:Â
Books
Publication DateÂ
2001 1996
Excerpt:Â
The loyalty effect : the hidden force behind growth, profits, and lasting value / Reichheld
byÂ
Kotler, Philip, author.
Format:Â
Books
Publication DateÂ
2016
Excerpt:Â
information and forecasting demand -- Conducting marketing research -- Creating long-term loyalty
byÂ
Lindström, Martin, 1970-
Format:Â
Books
Publication DateÂ
2016
Excerpt:Â
membership in the United States and increase loyalty by 159 percent in only a year. And in China, the look of
byÂ
Dahl, Stephan, author.
Format:Â
Books
Publication DateÂ
2015
Excerpt:Â
Highlight: WOM and Loyalty -- Case Study: Shout Out Louds: Blue Ice -- Further Reading -- References -- pt
byÂ
Msila, Vuyisile author.
Format:Â
Books
Publication DateÂ
2015
Excerpt:Â
; Performance ; Loyalty ; Openness ; Honesty ; Transformational leadership." --Back cover.
byÂ
Britton, Matt, 1975-, author
Format:Â
Books
Publication DateÂ
2015
Excerpt:Â
experiences that inspire loyalty and evangelism, and the cutting-edge tricks that help businesses large and
byÂ
Fox, James Alan author.
Format:Â
Books
Publication DateÂ
2015
Excerpt:Â
mass murder illustrates the many violent expressions of power, revenge, terror, greed, and loyalty
byÂ
Goetsch, David L.
Format:Â
Books
Publication DateÂ
2014
Excerpt:Â
competitive advantage -- Partnering and strategic alliances -- Customer satisfaction, retention, and loyalty
byÂ
Verweire, Kurt.
Format:Â
Books
Publication DateÂ
2014
Excerpt:Â
processes: measures that improve customer loyalty -- Organizational behaviour: creating a strong customer
byÂ
Fisk, Raymond P.
Format:Â
Books
Publication DateÂ
2014
Excerpt:Â
rendered -- Promoting the interactive service experience -- Building customer loyalty through service
byÂ
Paolini, Adolfo, editor.
Format:Â
Books
Publication DateÂ
2014
Excerpt:Â
/ Directors' duties in China / A brief note on directors' duties of care and loyalty in Portugal / The limits
byÂ
Blythe, Jim.
Format:Â
Books
Publication DateÂ
2013
Excerpt:Â
-- Increasing involvement levels -- Loyalty -- Purchasing high-tech consumer durables -- Unsought goods
byÂ
Rayner, Clare.
Format:Â
Books
Publication DateÂ
2013
Excerpt:Â
Big! -- 10.Expansion -- Introduction -- Delivering on your promises to secure customer loyalty
byÂ
Fitzsimmons, Scott, 1980-
Format:Â
Books
Publication DateÂ
2013
Excerpt:Â
group, enhance their technical proficiency, and develop a sense of loyalty to their fellow fighters will
byÂ
Banasiewicz, Andrew D.
Format:Â
Books
Publication DateÂ
2013
Excerpt:Â
Complex -- The Evaluation Process -- Loyalty Segmentation -- Mini-Case 9.1: Segmenting the Leisure Boating
byÂ
Chaffey, Dave, 1963-
Format:Â
Books
Publication DateÂ
2013
Excerpt:Â
processing models -- 3.7.Customer buying models -- 3.8.Loyalty models -- 3.9.Social media models -- 3.10
byÂ
Leyshan, Trent, author.
Format:Â
Regular print
Publication DateÂ
2013
Excerpt:Â
, loyalty, and repeat business. In Outlaw, author and sales expert Trent Leyshan uses straightforward
byÂ
Conlow, Rick.
Format:Â
Books
Publication DateÂ
2013
Excerpt:Â
? Electrify your department? Increase customer loyalty, sales, and productivity while simultaneously
byÂ
Wollan, Robert, 1957-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-d.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-d.html
Format:Â
Books
Publication DateÂ
2013
Excerpt:Â
transform their "sales" approaches to grow revenue, and enhance customer and brand loyalty. This book
byÂ
Molenaar, Cor.
Format:Â
Books
Publication DateÂ
2012
Excerpt:Â
communication -- 3.2.Market fragmentation -- 3.3.Brand loyalty -- Summary -- 4.Marketing instruments -- 4.1
byÂ
Parumasur, Sanjana Brijball.
Format:Â
Books
Publication DateÂ
2012
Excerpt:Â
-- Organisational buying behaviour -- Consumer loyalty -- Building relationships with customers -- The online world
byÂ
Close, Angeline, editor.
Format:Â
Books
Publication DateÂ
2012
Excerpt:Â
' Changing Needs / Angela Hausman -- 12.Consumer Trust and Loyalty in e-Tail / Lin Guo -- 13.Toward a Theory
byÂ
Dutta, Kirti.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-d.html
Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-d.html
Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-t.html
Format:Â
Books
Publication DateÂ
2012
Excerpt:Â
loyalty -- Company image -- Brand community -- Brand elements -- Corporate societal marketing -- Perceived
byÂ
Rao, Ajit, 1962-
Format:Â
Books
Publication DateÂ
2012
Excerpt:Â
measurement tools -- Converging brand and the customer -- The loyalty convergence -- NPS : is it the ultimate
byÂ
Husted, Bryan, 1957-
Format:Â
Books
Publication DateÂ
2011
Excerpt:Â
loyalty and profits. But is it true that firms that engage in social action will be rewarded with a good
byÂ
Bell, Chip R.
Format:Â
Books
Publication DateÂ
2011
Excerpt:Â
Customer loyalty.
Format:Â
Video disc
Publication DateÂ
2011
Excerpt:Â
Marriages of royalty and nobility -- Great Britain -- History -- 21st century.
byÂ
Furnham, Adrian.
Format:Â
Books
Publication DateÂ
2011
Excerpt:Â
Threat -- Bringing Them In -- Weeding Out -- Security At Work, -- Developing Loyalty And Commitment
byÂ
Holbrook, Morris B.
Format:Â
Books
Publication DateÂ
2011
Excerpt:Â
meanings in motion pictures : commerce, art, and Brando loyalty -- or -- De Niro, my God, to thee. Commerce
byÂ
Aaker, Jennifer Lynn.
Format:Â
Books
Publication DateÂ
2010
Excerpt:Â
customer loyalty. Leverage the power of design thinking and psychological research with practical
byÂ
Cakim, Idil Miriam, 1974-
Format:Â
Books
Publication DateÂ
2010
Excerpt:Â
? -- How many members to recruit? -- How to engage? -- What does engagement yield -- Customer loyalty and
byÂ
Boshoff, Christo.
Format:Â
Books
Publication DateÂ
2009
Excerpt:Â
communications -- Managing demand and capacity -- Building customer relationship and loyalty -- Service recovery.
byÂ
Fraser, Matthew, 1958-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0902/2008041507-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0903/2008041507-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0901/2008041507-d.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0903/2008041507-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0901/2008041507-d.html
Format:Â
Books
Publication DateÂ
2008
Excerpt:Â
-- 3 It's a small world: exit, voice and loyalty -- 4 We Googled you: the privacy paradox -- 5 Virtual
byÂ
Lovelock, Christopher H.
Inhaltsverzeichnis
Inhaltsverzeichnis
Table of contents http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Inhaltsverzeichnis
Table of contents http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format:Â
Books
Publication DateÂ
2007
Excerpt:Â
Loyalty -- Achieving Service Recovery and Obtaining Customer Feedback -- Improving Service Quality and
byÂ
Glanz, Barbara A.
Format:Â
Books
Publication DateÂ
2007
Excerpt:Â
Customer loyalty.
byÂ
Cant, M. C. (Michael Colin), 1957-
Format:Â
Books
Publication DateÂ
2006
Excerpt:Â
buying behaviour -- Consumer loyalty -- Building relationships with customers -- E-commerce and its value
byÂ
Reidenbach, R. Eric.
Table of contents http://www.loc.gov/catdir/toc/ecip0511/2005011610.html
Format:Â
Books
Publication DateÂ
2006
Excerpt:Â
analysis : a process overview -- Becoming lean -- Vsa in action -- Managing channel loyalty : a necessary
byÂ
Harvard Business School.
Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
Format:Â
Books
Publication DateÂ
2006
Excerpt:Â
loyalty -- Do you know how much your customers are really worth to you? / Uta Werner -- Questions about
byÂ
Hughes, Arthur Middleton.
Table of contents http://www.loc.gov/catdir/toc/ecip059/2005006389.html
Format:Â
Books
Publication DateÂ
2006 2005
Excerpt:Â
, frequency, monetary analysis -- 6. Communicating with customers -- 7. Customer retention and loyalty -- 8
byÂ
Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA
Format:Â
Books
Publication DateÂ
2006
Excerpt:Â
, & Loyalty -- Chapter 6 -- Analyzing Consumer Markets -- Chapter 7 -- Analyzing Business Markets -- Chapter 8
byÂ
Tybout, Alice M.
Table of contents http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html
Format:Â
Books
Publication DateÂ
2005
Excerpt:Â
offers increased customer loyalty, competitive advantage & profitability.
byÂ
Best, Roger J.
Format:Â
Books
Publication DateÂ
2005
Excerpt:Â
Customer focus and managing customer loyalty -- Marketing performance and marketing profitability
byÂ
Carlton, David, 1938-
Format:Â
Books
Publication DateÂ
2005
Excerpt:Â
insurgents. A work so lacking in loyalty to either liberal or neo-conservative icons will inevitably draw
byÂ
Fox, James Alan.
Table of contents http://www.loc.gov/catdir/toc/ecip051/2004022904.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0658/2004022904-d.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0658/2004022904-d.html
Format:Â
Books
Publication DateÂ
2005
Excerpt:Â
terror or revenge -- Killing for expediency -- For love and loyalty -- Murder without guilt -- The
byÂ
Berreby, David.
Format:Â
Books
Publication DateÂ
2005
Excerpt:Â
celebrate it, as if loyalty and faith were never misused. David Berreby describes a third alternative: how
byÂ
Jordaan, Yolanda.
Format:Â
Books
Publication DateÂ
2004
Excerpt:Â
loyalty -- Service metrics and technology -- Service product -- Physical evidence -- People -- Process
byÂ
Waugh, Troy.
Publisher description http://www.loc.gov/catdir/description/wiley041/2003021210.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2003021210.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003021210.html
Table of contents http://www.loc.gov/catdir/toc/wiley041/2003021210.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003021210.html
Format:Â
Books
Publication DateÂ
2004
Excerpt:Â
-- Ch. 14. Great Service Builds Loyalty -- Ch. 15. Building Profits -- Ch. 16. Offering Dessert -- Ch
byÂ
Stone, Merlin, 1948-
Table of contents http://www.loc.gov/catdir/toc/ecip0419/2004014622.html
Format:Â
Books
Publication DateÂ
2004
Excerpt:Â
consumers -- Sharing consumer insight - partnerships and loyalty schemes -- Privacy, risk, and good and bad
byÂ
Tilley, Nick.
Format:Â
Books
Publication DateÂ
2004
Excerpt:Â
. scott H. Decker and G. David Curry (2002), 'Gangs, gang homicides, and gang loyalty : organized crimes
byÂ
Thull, Jeff, 1949-
Table of contents http://www.loc.gov/catdir/toc/wiley031/2002153141.html
Publisher description http://www.loc.gov/catdir/description/wiley039/2002153141.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley045/2002153141.html
Publisher description http://www.loc.gov/catdir/description/wiley039/2002153141.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley045/2002153141.html
Format:Â
Books
Publication DateÂ
2003
Excerpt:Â
rather than confrontation, and the most formidable barrier of all to your competition - customer loyalty
byÂ
Kelley, Harold H.
Publisher description http://www.loc.gov/catdir/description/cam022/2002067686.html
Table of contents http://www.loc.gov/catdir/toc/cam031/2002067686.html
Table of contents http://www.loc.gov/catdir/toc/cam031/2002067686.html
Format:Â
Books
Publication DateÂ
2003
Excerpt:Â
: trading loyalty for justice. 7. Chicken: death before dishonor. 8. Hero: let's do it your way. 9
byÂ
Kotler, Philip.
Format:Â
Books
Publication DateÂ
2003 2002
Excerpt:Â
managing products -- Internal marketing -- Building customer loyalty through quality -- Pricing products
byÂ
Neal, Cathy M.
Format:Â
Books
Publication DateÂ
2002
Excerpt:Â
loyalty -- Part Two. Internal Influences: 8. Perception; 9. Learning and memory; 10. Motivation
byÂ
Blattberg, Robert C., 1942-
Format:Â
Books
Publication DateÂ
2001
Excerpt:Â
Customer loyalty.
byÂ
Sargeant, Adrian.
Format:Â
Books
Publication DateÂ
2001
Excerpt:Â
Customer Loyalty -- 7. Testing and Research -- 8. Analytical Procedures -- 9. Agencies and Direct Marketing
byÂ
Stewart, Thomas A., 1948-
Format:Â
Books
Publication DateÂ
1999
Excerpt:Â
company's people, the loyalty of its customers, and the collective knowledge embodied in an organization
byÂ
O'Malley, Lisa.
Format:Â
Books
Publication DateÂ
1999
Excerpt:Â
, Retention and Loyalty -- 7. Relationship Marketing -- 8. Direct Marketing Media -- 9. The Internet -- 10
byÂ
Kotler, Philip.
Format:Â
Books
Publication DateÂ
1999
Excerpt:Â
. Building customer loyalty through quality. -- 12. Pricing products : pricing considerations, approaches
byÂ
Ibarra Colado, Eduardo.
Format:Â
Books
Publication DateÂ
1999
Excerpt:Â
: internationalization and the management text / Albert J. Mills & Jean Hatfield -- 3. 'If you really want loyalty
byÂ
Weisinger, Hendrie.
Table of Contents http://www.loc.gov/catdir/toc/onix06/97021220.html
Publisher description http://www.loc.gov/catdir/description/wiley034/97021220.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley042/97021220.html
Publisher description http://www.loc.gov/catdir/description/wiley034/97021220.html
Contributor biographical information http://www.loc.gov/catdir/bios/wiley042/97021220.html
Format:Â
Books
Publication DateÂ
1998
Excerpt:Â
If you think analytical skills, company loyalty, or even competence is the key to success in the
Format:Â
Books
Publication DateÂ
1994
Excerpt:Â
L. Heskett -- The New Productivity Challenge / Peter F. Drucker -- Loyalty-Based Management
Limit Search Results
Narrowed by: