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1. 
Cover image for Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Command performance : the art of delivering quality service
Format: 
Books
Publication Date 
1994
Excerpt: 
/ Michael Treacy and Fred Wiersema -- The Service-Driven Service Company / Leonard A. Schlesinger and James
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2. 
Cover image for Managing quality
Managing quality
by 
Dale, B. G.
Format: 
Books
Publication Date 
1994
Excerpt: 
.M. Askey and B.G. Dale. 17. Quality management tools and techniques: an overview / B.G. Dale, H.S. Bunney
Available: Copies:
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