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1. 
Cover image for Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement
by 
Paharia, Rajat.
Format: 
Books
Publication Date 
2013
Excerpt: 
Organizational behavior.
Available: Copies:
2. 
Cover image for Please every customer : delivering stellar customer service across cultures
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2011
Excerpt: 
Consumer behavior -- Cross-cultural studies.
Available: Copies:
3. 
Cover image for Buyer behaviour : understanding consumer psychology and marketing
by 
Du Plessis, P. J. (Phillipus Jacobus), 1943-
Format: 
Books
Publication Date 
2007
Excerpt: 
Buyer behaviour : understanding consumer psychology and marketing / Du Plessis, P. J. (Phillipus
Available: Copies:
4. 
Cover image for Handbook of customer satisfaction and loyalty measurement
by 
Hill, Nigel, 1952-
Format: 
Books
Publication Date 
2006
Excerpt: 
-- 5. Survey objectives -- 6. Understanding customer behavior -- 7. Exploratory research -- 8. Sampling
Available: Copies:
5. 
Cover image for Connecting with your customers.
by 
Harvard Business School.
Format: 
Books
Publication Date 
2006
Excerpt: 
and the stick: new alternatives for influencing customer behavior / Frances Frei -- Enhancing customer
Available: Copies:
7. 
Cover image for The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena
by 
Bacon, Terry R.
Format: 
Books
Publication Date 
2004
Excerpt: 
Organizational behavior.
Available: Copies:
by 
Du Plessis, P. J. (Phillipus Jacobus), 1943-
Format: 
Books
Publication Date 
2003
Excerpt: 
Buyer behaviour : a multi-cultural approach / Du Plessis, P. J. (Phillipus Jacobus), 1943-
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