Search Results for Customer services.

1.

Services marketing : integrating customer focus across the firm

by

Zeithaml, Valarie A.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html

Format:

Books

Publication Date

2024 2013

Excerpt:

Services marketing : integrating customer focus across the firm / Zeithaml, Valarie A.

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2.

Customer service : skills for success

by

Lucas, Robert W., author.

Format:

Books

Publication Date

2023

Excerpt:

Customer service : skills for success / Lucas, Robert W., author.

Available: Copies:

3.

Grasping service marketing

by

Jordaan, Yolanda.

Format:

Books

Publication Date

2015

Excerpt:

Customer services.

Available: Copies:

4.

Customer service

by

Cant, M. C. (Michael Colin), 1957-

EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live

Format:

Books

Publication Date

2014

Excerpt:

Customer service / Cant, M. C. (Michael Colin), 1957-

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5.

Customer service

by

Machado, Ricardo.

Format:

Books

Publication Date

2012

Excerpt:

Customer service / Machado, Ricardo.

Available: Copies:

6.

Customer service : skills for success

by

Lucas, Robert W.

Format:

Books

Publication Date

2012

Excerpt:

Customer service : skills for success / Lucas, Robert W.

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7.

Key account management : tools and techniques for achieving profitable key supplier status

by

Cheverton, Peter.

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html

Format:

Books

Publication Date

2012

Excerpt:

Customer services.

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8.

Customer service : career success through customer loyalty

by

Timm, Paul R.

Format:

Books

Publication Date

2011

Excerpt:

Customer service : career success through customer loyalty / Timm, Paul R.

Available: Copies:

9.

Customer service management : a holistic approach

by

Engelbrecht, Eugene.

Format:

Books

Publication Date

2011

Excerpt:

Customer service management : a holistic approach / Engelbrecht, Eugene.

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10.

Please every customer : delivering stellar customer service across cultures

by

Lucas, Robert W.

Format:

Books

Publication Date

2011

Excerpt:

Please every customer : delivering stellar customer service across cultures / Lucas, Robert W.

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11.

Wired and dangerous : how your customers have changed and what to do about it

by

Bell, Chip R.

Format:

Books

Publication Date

2011

Excerpt:

Customer services.

Available: Copies:

12.

Effective customer care

by

Wellington, Patricia.

Format:

Books

Publication Date

2010

Excerpt:

Customer services -- Case studies.

Available: Copies:

13.

Personal assistance. NQF level 4, Student's book

by

Paarman, S.

Format:

Books

Publication Date

2009

Excerpt:

Customer services.

Available: Copies:

14.

Successful customer service

by

Rowson, Pauline.

Format:

Books

Publication Date

2009

Excerpt:

Successful customer service / Rowson, Pauline.

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15.

The art of client service

by

Solomon, Robert.

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-d.html

Format:

Books

Publication Date

2008

Excerpt:

Customer services.

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16.

From products to services : insight and experience from companies which have embraced the service economy

by

Young, Laurie, 1955-

Format:

Books

Publication Date

2008

Excerpt:

From products to services : insight and experience from companies which have embraced the service

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17.

Cover image for The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

by

Knapp, Duane E.

Format:

Books

Publication Date

2008

Excerpt:

Customer services.

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18.

Customer care excellence : how to create an effective customer focus

by

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-

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19.

How Toyota became #1 : leadership lessons from the world's greatest car company

by

Magee, David, 1965-

Format:

Books

Publication Date

2007

Excerpt:

Customer services -- Case studies.

Available: Copies:

20.

Dancing with the customer : 101 lessons towards service supremacy

by

Dorrian, Paul.

Format:

Books

Publication Date

2007

Excerpt:

Dancing with the customer : 101 lessons towards service supremacy / Dorrian, Paul.

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21.

Customer service : a practical approach

by

Harris, Elaine K.

Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030573.html

Format:

Books

Publication Date

2007

Excerpt:

Customer service : a practical approach / Harris, Elaine K.

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22.

Service management and marketing : customer management in service competition

by

Grèonroos, Christian, 1947-

Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html

Format:

Books

Publication Date

2007

Excerpt:

Service management and marketing : customer management in service competition / Grèonroos

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23.

Delivering knock your socks off service

by

Performance Associates, Inc.

Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html

Format:

Books

Publication Date

2007

Excerpt:

Customer services.

Available: Copies:

24.

Care packages for your customers : an idea a week to enhance customer service

by

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Excerpt:

Care packages for your customers : an idea a week to enhance customer service / Glanz, Barbara A.

Available: Copies:

25.

Branded customer service : the new competitive edge

by

Barlow, Janelle, 1943-

Format:

Books

Publication Date

2006 2004

Excerpt:

Branded customer service : the new competitive edge / Barlow, Janelle, 1943-

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26.

Customer service delivery : research and best practices

by

Fogli, Lawrence.

Format:

Books

Publication Date

2006

Excerpt:

Customer service delivery : research and best practices / Fogli, Lawrence.

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27.

Great customer connections : simple psychological techniques that guarantee exceptional service

by

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Excerpt:

Great customer connections : simple psychological techniques that guarantee exceptional service /

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28.

Amaze your customers! : creative tips on winning & keeping your customers

by

Zanetti, Daniel.

Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030518.html

Format:

Books

Publication Date

2006

Excerpt:

Amaze your customers! : creative tips on winning & keeping your customers / Zanetti, Daniel.

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29.

Service orientation : winning strategies and best practices

by

Allen, Paul R.

Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html

Format:

Books

Publication Date

2006

Excerpt:

Customer services.

Available: Copies:

30.

Connecting with your customers.

by

Harvard Business School.

Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html

Format:

Books

Publication Date

2006

Excerpt:

Customer services.

Available: Copies:

31.

The working world for young adults. Customer service an attitude not an occupation

by

Dieffenbach, Michael.

Format:

Video disc

Publication Date

2006

Excerpt:

The working world for young adults. Customer service an attitude not an occupation / Dieffenbach

Available: Copies:

32.

Revolutionize your customer experience / Colin Shaw.

by

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services.

Available: Copies:

33.

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

by

Van Hooser, Phillip, 1957-

Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html

Format:

Books

Publication Date

2005

Excerpt:

Customer services.

Available: Copies:

34.

Building great customer experiences

by

Shaw, Colin, 1958-

Format:

Books

Publication Date

2005

Excerpt:

Customer services.

Available: Copies:

35.

Grasping service marketing

by

Jordaan, Yolanda.

Format:

Books

Publication Date

2004

Excerpt:

Customer services.

Available: Copies:

36.

Business success through service excellence

by

Clark, Moira.

Format:

Books

Publication Date

2004

Excerpt:

Customer services.

Available: Copies:

37.

The innovator's solution : creating and sustaining successful growth

by

Christensen, Clayton M.

Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html

Format:

Books

Publication Date

2003

Excerpt:

Customer services.

Available: Copies:

38.

The innovator's dilemma : the revolutionary book that will change the way you do business

by

Christensen, Clayton M.

Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html

Format:

Books

Publication Date

2003 2000

Excerpt:

Customer services.

Available: Copies:

39.

Performance Research Associates' Delivering knock your socks off service.

by

Zemke, Ron.

Format:

Books

Publication Date

2003

Excerpt:

Customer services.

Available: Copies:

40.

Focusing on customer service in Southern Africa

by

Theron, Danie.

Format:

Books

Publication Date

2003

Excerpt:

Focusing on customer service in Southern Africa / Theron, Danie.

Available: Copies:

41.

101 ways to really satisfy your customers

by

Griffiths, Andrew, 1966-

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html

Format:

Books

Publication Date

2002

Excerpt:

Customer services.

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42.

Fish! : a remarkable way to boost morale and improve results

by

Lundin, Stephen C., 1941-

Format:

Books

Publication Date

2001 2000

Excerpt:

Customer services.

Available: Copies:

43.

Seven power strategies for building customer loyalty

by

Timm, Paul R.

Format:

Books

Publication Date

2001

Excerpt:

Customer services.

Available: Copies:

44.

Good service is good business : 7 simple strategies for success

by

DeVrye, Catherine.

Format:

Books

Publication Date

2001

Excerpt:

Customer services.

Available: Copies:

45.

Services marketing

by

Kurtz, David L., 1941-

Format:

Books

Publication Date

1998

Excerpt:

Customer services.

Available: Copies:

46.

Services marketing : a managerial perspective

by

McColl, Rod, 1957-

Format:

Books

Publication Date

1998

Excerpt:

Customer services.

Available: Copies:

47.

Aftermarketing : how to keep customers for life through relationship marketing

by

Vavra, Terry G.

Format:

Books

Publication Date

1995

Excerpt:

Customer services.

Available: Copies:

48.

Command performance : the art of delivering quality service

Format:

Books

Publication Date

1994

Excerpt:

Customer services.

Available: Copies:

49.

I was your customer

by

Cheales, Peter.

Format:

Books

Publication Date

1994

Excerpt:

Customer services.

Available: Copies:

50.

How to get new business in 90 days and keep it forever : the Wendy Evans guide to successful marketing

by

Evans, Wendy, 1940-

Format:

Books

Publication Date

1993

Excerpt:

Customer services.

Available: Copies:

51.

Customer first : a strategy for quality service

by

Walker, Denis.

Table of contents http://www.gbv.de/dms/hbz/toc/ht004229383.PDF

Format:

Books

Publication Date

1990

Excerpt:

Customer first : a strategy for quality service / Walker, Denis.

Available: Copies:

52.

World class! : strategies for winning with your customer.

by

Manning, Anthony D.

Format:

Books

Publication Date

1989

Excerpt:

Customer services.

Available: Copies:

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