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1. 
Cover image for Relationship marketing and customer relationship management
Relationship marketing and customer relationship management
Relationship marketing and customer relationship management
by 
Roberts-Lombard, Mornay, editor.
Format: 
Books
Publication Date 
2018
Excerpt: 
Customer services -- Management.
Available: Copies:
2. 
Cover image for Purchasing and supply chain management
Purchasing and supply chain management
by 
Monczka, Robert M., author.
Format: 
Books
Publication Date 
2016
Excerpt: 
management -- Purchasing services -- Supply chain information systems and electronic sourcing -- Performance
Available: Copies:
3. 
Cover image for A practical introduction to public management
A practical introduction to public management
by 
Draai, Enaleen, editor.
EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1700045&site=ehost-live
Format: 
Books
Publication Date 
2016
Excerpt: 
management -- Public information services -- Public decision-making -- Public service delivery
Available: Copies:
4. 
Cover image for BABOK : a guide to the business analysis body of knowledge
BABOK : a guide to the business analysis body of knowledge
by 
International Institute of Business Analysis, issuing body.
Format: 
Books
Publication Date 
2015
Excerpt: 
Business information services.
Available: Copies:
5. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer service industry -- Customer services.
Available: Copies:
6. 
Cover image for South African municipal government and administration
South African municipal government and administration
South African municipal government and administration
by 
Thornhill, C.
EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1242994&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
-- Human resources -- Municipal associations and related institutions -- Public relations and information
Available: Copies:
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