Silence as a crisis communications strategy on social media / Robertson, Randy.

Omerta, the Sicilian code of silence, has been the cornerstone of the Mafia's sense of honour for

tradition -- The cybernetic tradition -- Public opinion and the spiral of silence -- Reflections on the

silence -- Cultural influences on context: the business setting -- Cultural influences on context: the

silence -- Witches and angels -- The Caprichos -- The fall of the Bourbons -- War with Napoleon -- The

village : Campus MLC/Lend Lease -- Nesting place : Accenture -- The sound of silence : Orange Call Center

-- The writer's notebook : pre-writing exercises and experiments -- Writing in the silence : ritual and

silence -- The example of millet -- The peasant ethic -- The shoal of passions -- Colour-burst : Rubens