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1. 
Cover image for Connecting with your customers.
Connecting with your customers.
Connecting with your customers.
by 
Harvard Business School.
Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
Format: 
Books
Publication Date 
2006
Excerpt: 
front lines / Lauren Keller Johnson -- The fourfold path to figuring out what your customers really want
Available: Copies:
2. 
Cover image for Becoming an effective leader.
Becoming an effective leader.
Becoming an effective leader.
by 
Harvard Business School.
Format: 
Books
Publication Date 
2005
Excerpt: 
/ David Stauffer -- Accelerating the new manager's start / Lauren Keller Johnson -- Pulling yourself up
Available: Copies:
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