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337. 
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
Improving service quality in the global economy : achieving high performance in public and private
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338. 
Cover image for HR strategy : business focused, individually centred
HR strategy : business focused, individually centred
by 
Kearns, Paul.
Publisher description http://www.loc.gov/catdir/description/els031/2003048190.html
Table of contents http://www.loc.gov/catdir/toc/els031/2003048190.html
Format: 
Books
Publication Date 
2003
Excerpt: 
organizations perform. Getting the best for the business, the people who work in it and society at large is
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