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1. 
Cover image for Business cases
Business cases
by 
Rudansky-Kloppers, Sharon, author.
Format: 
Books
Publication Date 
2015
Excerpt: 
management : Edcon -- 6. Planning : Tsogo Sun -- 7. Organising : the Nike matrix -- 8. Leading and
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2. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Performance Goals -- Employee Performance Plan -- Monitoring -- Skills Inventory Matrix -- Individual
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