terms guide learning. End-of-chapter practice provides multiple-choice review as well as programming

Motivation Process -- Chapter Summary -- Key Terms -- Review Questions -- Critical-Thinking Questions -- CASE

performance and development -- Appendix a: review of personal skills and employability -- Glossary -- Index.

Judicial review of administrative acts -- South Africa.

-- Technology -- Information -- Customer Service---The Bottom Line -- Chapter Summary -- Key Terms -- Review

literature review -- Conceptualisation -- Constructing arguments in research -- Sampling -- Quantitative data

-- Chapter review-- Questions -- Answers -- Visible PC: -- Historical/conceptual -- How the PC works -- Input

-- Improving the exploitation of ICT -- Conclusion -- Key learning points -- Review questions and tasks -- Key