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1. 
Cover image for Services marketing : integrating customer focus across the firm
by 
Zeithaml, Valarie A.
Format: 
Books
Publication Date 
2024 2013
Excerpt: 
introduces students to entirely new topics that include management and measurement of service quality
Available: Copies:
by 
Lee, Gregory John.
Format: 
Books
Publication Date 
2024
Excerpt: 
Industrial management.
Available: Copies:
3. 
Cover image for The SAGE handbook of human resource development
by 
Rocco, Tonette S., 1954- editor.
Format: 
Books
Publication Date 
2024
Excerpt: 
Personnel management -- Handbooks, manuals, etc.
Available: Copies:
4. 
Cover image for Fundamentals of organizational behaviour : principles and applications for improving workplace performance
by 
Kou-Barrett, Chia-Yu, author.
Format: 
Books
Publication Date 
2024
Excerpt: 
negotiation, without assuming students' prior knowledge or working experience. It also explores cutting edge
Available: Copies:
5. 
Cover image for Successful project management in South Africa
by 
Gido, Jack, 1945- author.
Format: 
Books
Publication Date 
2022
Excerpt: 
Successful project management in South Africa / Gido, Jack, 1945- author.
Available: Copies:
6. 
Cover image for Operations management in the hospitality industry
by 
Szende, Peter.
Format: 
Books
Publication Date 
2021
Excerpt: 
Operations management in the hospitality industry / Szende, Peter.
Available: Copies:
7. 
Cover image for Innovation management and new product development
by 
Trott, Paul VerfasserIn.
Format: 
Books
Publication Date 
2021
Excerpt: 
Innovation management and new product development Trott, Paul VerfasserIn.
Available: Copies:
8. 
Cover image for Service operations management : improving service delivery
by 
Johnston, Robert, 1953- author.
Format: 
Books
Publication Date 
2021
Excerpt: 
Service operations management : improving service delivery / Johnston, Robert, 1953- author.
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by 
Ngambi, Hellicy Chakosamoto, contributor.
Format: 
Books
Publication Date 
2020
Excerpt: 
Management principles : a contemporary edition for Africa. Ngambi, Hellicy Chakosamoto, contributor.
Available: Copies:
10. 
Cover image for Essentials of inventory management
by 
Muller, Max, 1947- author.
Format: 
Books
Publication Date 
2019
Excerpt: 
Essentials of inventory management / Muller, Max, 1947- author.
Available: Copies:
11. 
Cover image for ABC's of relationship selling through service
by 
Futrell, Charles, author.
Format: 
Books
Publication Date 
2019
Excerpt: 
customer relations -- Part 4. Time, territory, and self-management : keys to success -- Time, territory
Available: Copies:
12. 
Cover image for Events management : an introduction
by 
Bladen, Charles, author.
Format: 
Books
Publication Date 
2018
Excerpt: 
Events management : an introduction / Bladen, Charles, author.
Available: Copies:
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