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1. 
Cover image for Leadership for the common good : tackling public problems in a shared-power world
Leadership for the common good : tackling public problems in a shared-power world
Leadership for the common good : tackling public problems in a shared-power world
by 
Crosby, Barbara C., 1946-
Table of contents http://www.loc.gov/catdir/toc/ecip053/2004025833.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Leadership for the common good : tackling public problems in a shared-power world / Crosby, Barbara
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2. 
Cover image for Improving service quality in the global economy : achieving high performance in public and private sectors
Improving service quality in the global economy : achieving high performance in public and private sectors
Improving service quality in the global economy : achieving high performance in public and private sectors
by 
Milakovich, Michael E.
Publisher description http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html
Table of contents only http://www.loc.gov/catdir/toc/fy0601/2005043912.html
Format: 
Books
Publication Date 
2006 2005
Excerpt: 
. A. The eternally successful organization grid -- App. B. Deming's 14 points -- App. C. Crosby's 14
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