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1. 
Cover image for Make your brand matter : experience-driven solutions to capture customers and keep them loyal
Make your brand matter : experience-driven solutions to capture customers and keep them loyal
by 
Soechtig, Steven G., author.
Format: 
Books
Publication Date 
2022
Excerpt: 
Make your brand matter : experience-driven solutions to capture customers and keep them loyal /
Available: Copies:
2. 
Cover image for Emotion marketing : the Hallmark way of winning customers for life
Emotion marketing : the Hallmark way of winning customers for life
by 
Robinette, Scott.
Contributor biographical information http://www.loc.gov/catdir/bios/mh041/00065374.html
Publisher description http://www.loc.gov/catdir/description/mh021/00065374.html
Table of contents http://www.loc.gov/catdir/toc/mh021/00065374.html
Format: 
Books
Publication Date 
2001
Excerpt: 
Brand, Claire.
Available: Copies:
3. 
Cover image for The little book of big customer satisfaction measurement
The little book of big customer satisfaction measurement
by 
Rao, Ajit, 1962-
Format: 
Books
Publication Date 
2012
Excerpt: 
measurement tools -- Converging brand and the customer -- The loyalty convergence -- NPS : is it the ultimate
Available: Copies:
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