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1.
Socialnomics : how social media transforms the way we live and do business
by
Qualman, Erik, 1972-
Format:
Books
Publication Date
2013
Excerpt:
Customer relations
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2.
The DNA of customer experience : how emotions drive value
by
Shaw, Colin.
http://www.gbv.de/dms/zbw/525506470.pdf
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Publication Date
2007
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Customer relations.
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