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Open innovation in the financial services : growing through openness, flexibility and customer integration

Fasnacht, Daniel, 1964-

Format:

Books

Publication Date

2009

Excerpt:

Open innovation in the financial services : growing through openness, flexibility and customer

Available: Copies:

Personal selling

Van Heerden, Neels, 1957- editor.

Format:

Books

Publication Date

2014

Excerpt:

Customer relations.

Available: Copies:

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Excerpt:

Managing service excellence : the ultimate guide to building and maintaining a customer-centric

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Customer service : career success through customer loyalty

Timm, Paul R.

Format:

Books

Publication Date

2011

Excerpt:

Customer service : career success through customer loyalty / Timm, Paul R.

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Please every customer : delivering stellar customer service across cultures

Lucas, Robert W.

Format:

Books

Publication Date

2011

Excerpt:

Please every customer : delivering stellar customer service across cultures / Lucas, Robert W.

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Wired and dangerous : how your customers have changed and what to do about it

Bell, Chip R.

Format:

Books

Publication Date

2011

Excerpt:

Customer services.

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Effective customer care

Wellington, Patricia.

Format:

Books

Publication Date

2010

Excerpt:

Customer services -- Case studies.

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Cover image for The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world

The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world

Beemer, C. Britt.

Format:

Books

Publication Date

2009

Excerpt:

The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest

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Cover image for The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

Knapp, Duane E.

Format:

Books

Publication Date

2008

Excerpt:

Customer services.

Available: Copies:

10.

Customer care excellence : how to create an effective customer focus

Cook, Sarah, 1955-

Format:

Books

Publication Date

2008

Excerpt:

Customer care excellence : how to create an effective customer focus / Cook, Sarah, 1955-

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11.

Care packages for your customers : an idea a week to enhance customer service

Glanz, Barbara A.

Format:

Books

Publication Date

2007

Excerpt:

Care packages for your customers : an idea a week to enhance customer service / Glanz, Barbara A.

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12.

Great customer connections : simple psychological techniques that guarantee exceptional service

Gallagher, Richard S.

Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html

Format:

Books

Publication Date

2006

Excerpt:

Great customer connections : simple psychological techniques that guarantee exceptional service /

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