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1. 
Cover image for Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization
by 
Crutcher, C. William, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Executives -- Training of.
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2. 
Cover image for The B2B executive playbook : the ultimate weapon for achieving sustainable, predictable & profitable growth
by 
Geehan, Sean, author.
Format: 
Books
Publication Date 
2011
Excerpt: 
The B2B executive playbook : the ultimate weapon for achieving sustainable, predictable
Available: Copies:
3. 
Cover image for Connecting with your customers.
by 
Harvard Business School.
Format: 
Books
Publication Date 
2006
Excerpt: 
customer make the case / Gerald Bertsell and Denise Nitterhouse -- How Best Buy's executives learn from the
Available: Copies:
4. 
Cover image for What's keeping your customers up at night? : close more deals by selling to your client's pain
by 
Cody, Steven.
Format: 
Books
Publication Date 
2003
Excerpt: 
"What's Keeping Your Customers Up at Night? shows sales reps and executives how to leverage proven
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