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Managing service operations : design and implementation

Hollins, Bill.

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html

Format:

Books

Publication Date

2006

Excerpt:

Managing service operations : design and implementation / Hollins, Bill.

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The persona lifecycle : keeping people in mind throughout product design

Pruitt, John.

Table of contents http://www.loc.gov/catdir/toc/ecip066/2006000795.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0629/2006000795-d.html

Format:

Books

Publication Date

2006

Excerpt:

The persona lifecycle : keeping people in mind throughout product design / Pruitt, John.

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What is branding?

Healey, Matthew.

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016784666&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2008

Excerpt:

Essential design handbooks.

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Robustness development and reliability growth : value-adding strategies for new products and processes

King, John P. (John Paul), 1944-

Format:

Books

Publication Date

2010

Excerpt:

selection -- Axiomatic design -- Tools to reduce risks -- Descriptive statistics -- Inferential statistics

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Sense : the art and science of creating lasting brands

Lippincott Mercer (Firm)

Format:

Books

Publication Date

2004

Excerpt:

Includes the best content from Design sense and Sense. "The first section explores each issue

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Brand management : a theoretical and practical approach

Riezebos, H. J., 1960-

Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=728565
Inhaltsverzeichnis Brand management

Format:

Books

Publication Date

2003

Excerpt:

central pivot -- 7. The role of design in brand development -- 8. The role of advertising and the Internet

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Priceless : turning ordinary products into extraordinary experiences

LaSalle, Diana, 1949-

Format:

Books

Publication Date

2003

Excerpt:

Industrial design.

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