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1. 
Cover image for The new relationship marketing : how to build a large, loyal, profitable network using the social Web
The new relationship marketing : how to build a large, loyal, profitable network using the social Web
by 
Smith, Mari, 1966-
Format: 
Books
Publication Date 
2011
Excerpt: 
the new soft skills required for success on the social web, and to improve your own leadership and
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2. 
Cover image for Converting customer value : from retention to profit
Converting customer value : from retention to profit
by 
Murphy, John A., 1948-
Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005020017.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Management Leadership Group, Converting Customer Value presents a model for developing top customers and
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3. 
Cover image for From mind to market : reinventing the retail supply chain
From mind to market : reinventing the retail supply chain
by 
Blackwell, Roger D.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/97025822-b.html
Publisher description http://catdir.loc.gov/catdir/description/hc041/97025822.html
Format: 
Books
Publication Date 
1997
Excerpt: 
- companies whose demand-chain leadership is helping them to create the marketplace of the twenty
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