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000IIE
Print
1. 
Cover image for Relationship marketing and customer relationship management
by 
Brink, A. (Annekie)
Format: 
Books
Publication Date 
2008
Excerpt: 
Preface -- The nature of RM and CRM -- Building customer relationships -- Service issues in RM and
Available: Copies:
by 
Lovelock, Christopher H.
Format: 
Books
Publication Date 
1996
Excerpt: 
Services marketing / Lovelock, Christopher H.
Available: Copies: