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1.

Cover image for Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

by

Zeithaml, Valarie A.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html

Format:

Books

Publication Date

2024 2013

Excerpt:

Service industries -- Marketing.

Available: Copies:

2.

Cover image for Service management : operations, strategy, information technology

Service management : operations, strategy, information technology

by

Bordoloi, Sanjeev, author.

Format:

Books

Publication Date

2023

Excerpt:

Service industries -- Management.

Available: Copies:

3.

Cover image for Foodservice management : an African perspective

Foodservice management : an African perspective

Foodservice management : an African perspective

by

Jooste, Susina, editor

Format:

Books

Publication Date

2022

Excerpt:

Food service management.

Available: Copies:

4.

Cover image for Services marketing : a contemporary approach

Services marketing : a contemporary approach

Services marketing : a contemporary approach

by

Berndt, A. (Adele), 1966- editor.

Format:

Books

Publication Date

2022

Excerpt:

Service industries -- South Africa -- Marketing.

Available: Copies:

5.

Cover image for Service operations management : improving service delivery

Service operations management : improving service delivery

by

Johnston, Robert, 1953- author.

Format:

Books

Publication Date

2021

Excerpt:

Service operations management : improving service delivery / Johnston, Robert, 1953- author.

Available: Copies:

6.

Cover image for Services marketing : a contemporary approach

Services marketing : a contemporary approach

Services marketing : a contemporary approach

by

Berndt, A. (Adele), 1966- editor.

Format:

Books

Publication Date

2018

Excerpt:

Service industries -- South Africa -- Marketing.

Available: Copies:

7.

Cover image for The handbook of service business : management, marketing, innovation and internationalisation

The handbook of service business : management, marketing, innovation and internationalisation

by

Bryson, J. R., 1963- editor.

Format:

Books

Publication Date

2015

Excerpt:

The handbook of service business : management, marketing, innovation and internationalisation /

Available: Copies:

8.

Cover image for Grasping service marketing

Grasping service marketing

Grasping service marketing

by

Jordaan, Yolanda.

Format:

Books

Publication Date

2015

Excerpt:

Service industries.

Available: Copies:

9.

Cover image for Services marketing : an interactive approach

Services marketing : an interactive approach

by

Fisk, Raymond P.

Format:

Books

Publication Date

2014

Excerpt:

Service industries -- Management.

Available: Copies:

10.

Cover image for Service management : an integrated approach

Service management : an integrated approach

by

Looy, Bart van.

Format:

Books

Publication Date

2013 2011

Excerpt:

Service industries -- Management.

Available: Copies:

11.

Cover image for Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

by

Lovelock, Christopher H.

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=serviceetdoc_library=BVB01etdoc_number=018995769etline_number=0001etfunc_code=DB_RECORDSetservice_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2011

Excerpt:

Service industries -- Marketing.

Available: Copies:

12.

Cover image for THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases

THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases

by

Stickdorn, Marc, author.

Format:

Books

Publication Date

2011

Excerpt:

Service industries -- Management.

Available: Copies:

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Author

Lovelock, Christopher H.

(3)

Al-Hakim, Latif, 1946-

(2)

Berndt, A. (Adele), 1966- editor.

(2)

Boshoff, Christo, editor.

(2)

Jordaan, Yolanda.

(2)

(2)

(1)

Baschab, John, 1968-

(1)

Bitner, Mary Jo.

(1)

Bordoloi, Sanjeev, author.

(1)

Boshoff, Christo.

(1)

Brophy, Peter, 1950-

(1)

Bryson, J. R., 1963- editor.

(1)

Clark, Graham, 1949- author.

(1)

(1)

Coulling, Kate.

(1)

Daniels, P. W., editor.

(1)

Dierdonck, R. van (Roland)

(1)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(1)

Engelbrecht, Willy Hannes, 1988- editor.

(1)

Fay, John, 1934-

(1)

Fisk, Raymond P.

(1)

Fitzsimmons, James A.

(1)

Fitzsimmons, James A., author.

(1)

Fitzsimmons, Mona J.

(1)

Fitzsimmons, Mona J., author.

(1)

(1)

(1)

Great Britain. Office of Government Commerce.

(1)

Gremler, Dwayne D.

(1)

Grimshaw, Damian.

(1)

Grove, Stephen J. (Stephen John), 1950-

(1)

Grèonroos, Christian, 1947-

(1)

Helsdingen, Piet van.

(1)

(1)

Jaworski, Bernard J.

(1)

John, Joby, 1957-

(1)

Johnston, Robert, 1953- author.

(1)

Johnston, Robert.

(1)

Jooste, Susina, editor

(1)

(1)

(1)

Looy, Bart van.

(1)

Lucas, Rosemary.

(1)

(1)

Mbigi, Lovemore.

(1)

Milakovich, Michael E.

(1)

Miozzo, Marcela, 1963-

(1)

(1)

Mullins, John W. (John Walker)

(1)

Palmer, Adrian, 1955-

(1)

Piot, Jon, 1966-

(1)

Pirrie, Angela.

(1)

Prinsloo, Mélani.

(1)

(1)

Rayport, Jeffrey F.

(1)

(1)

Sarkar, Debashis.

(1)

Schneider, Jakob (Economist)

(1)

Sherman, H. David.

(1)

Shinkins, Sadie.

(1)

Shulver, Michael, author.

(1)

Slack, Nigel, author.

(1)

Sletten, Eric, 1954-

(1)

Stickdorn, Marc, author.

(1)

(1)

Walker, Orville C.

(1)

Wileman, Andrew.

(1)

Wright, J. Nevan.

(1)

Wright, Lauren.

(1)

(1)

Zeithaml, Valarie A.

(1)

Zhu, Joe, 1968-

(1)

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Library

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VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

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Subject

Service industries -- Management.

(13)

Service industries -- Marketing.

(7)

Marketing -- Management.

(6)

Customer services.

(4)

Service industries.

(4)

Customer services -- South Africa -- Marketing.

(3)

Marketing -- South Africa -- Management.

(3)

Marketing -- South Africa.

(3)

Professions -- Marketing.

(3)

Professions -- South Africa -- Marketing.

(3)

Service industries -- South Africa -- Marketing.

(3)

Customer services -- Marketing.

(2)

Information technology -- Management.

(2)

(2)

Business enterprises -- Africa.

(1)

Business services

(1)

(1)

Corporations -- Finance -- Management.

(1)

(1)

Customer services -- Management

(1)

Customer services -- Management.

(1)

Customer services -- Marketing -- Management.

(1)

Data envelopment analysis.

(1)

Database management -- Quality control.

(1)

Dienstensector.

(1)

Export marketing -- United States -- Management.

(1)

(1)

Food service -- Handbooks, manuals, etc.

(1)

Food service management.

(1)

Hospitality industry -- Personnel management.

(1)

Industrial management.

(1)

Industries -- Security measures.

(1)

Information resources management -- Quality control.

(1)

Information resources management.

(1)

Information services -- Great Britain -- Administration.

(1)

International business enterprises -- United States -- Management.

(1)

Internationale ondernemingen.

(1)

Knowledge management.

(1)

Leisure industry -- Great Britain.

(1)

Leisure industry.

(1)

Library administration -- Great Britain.

(1)

Office management.

(1)

Personnel management.

(1)

Private security services.

(1)

Product management.

(1)

Quality control.

(1)

Service industries -- Cost control.

(1)

Service industries -- Information technology -- Management.

(1)

Service industries -- Information technology -- Quality control.

(1)

Service industries -- Labor productivity.

(1)

Service industries -- Management

(1)

Service industries -- Marketing -- Management.

(1)

Service industries -- Quality control.

(1)

Service industries -- Technological innovations -- Management.

(1)

Service industries -- United States -- Management.

(1)

Service industries -- United States -- Marketing.

(1)

Service industries Foreign trade

(1)

Service industries workers.

(1)

Services -- Gestion.

(1)

Services -- Marketing.

(1)

Technological innovations.

(1)

Total quality management

(1)

Total quality management -- Great Britain.

(1)

Tourism -- Great Britain.

(1)

Tourism -- Personnel management.

(1)

(1)

Vocational qualifications -- Great Britain.

(1)

(1)

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