Search Results for - Narrowed by: Customer relations.SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qf$003dSUBJECT$002509Subject$002509Customer$002brelations.$002509Customer$002brelations.$0026av$003d0$0026ps$003d300$0026isd$003dtrue?2025-06-01T15:46:26ZBrand storytelling : put customers at the heart of your brand storyent://SD_ILS/0/SD_ILS:579632025-06-01T15:46:26Z2025-06-01T15:46:26Zby Rodriguez, Miri, author.<br/>Format: Books<br/>Publication Date 2023<br/>Personal sellingent://SD_ILS/0/SD_ILS:574112025-06-01T15:46:26Z2025-06-01T15:46:26Zby Bogaards, M., author.<br/>Format: Books<br/>Publication Date 2020<br/>Supplier relationship management : unlocking the hidden value in your supply baseent://SD_ILS/0/SD_ILS:220782025-06-01T15:46:26Z2025-06-01T15:46:26Zby O'Brien, Jonathan, 1967- author.<br/>Format: Books<br/>Publication Date 2018<br/>Personal sellingent://SD_ILS/0/SD_ILS:211252025-06-01T15:46:26Z2025-06-01T15:46:26Zby Van Heerden, Neels, 1957- editor.<br/>Format: Books<br/>Publication Date 2014<br/>Managing service excellence : the ultimate guide to building and maintaining a customer-centric organizationent://SD_ILS/0/SD_ILS:575912025-06-01T15:46:26Z2025-06-01T15:46:26Zby Crutcher, C. William, author.<br/>Format: Books<br/>Publication Date 2014<br/>Going social : excite customers, generate buzz, and energize your brand with the power of social mediaent://SD_ILS/0/SD_ILS:494252025-06-01T15:46:26Z2025-06-01T15:46:26Zby Goldman, Jeremy.<br/>Format: Books<br/>Publication Date 2013<br/>The marketing manifestoent://SD_ILS/0/SD_ILS:495102025-06-01T15:46:26Z2025-06-01T15:46:26Zby Hood, David J.<br/>Format: Books<br/>Publication Date 2013<br/>Stand out social marketing : 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presenceent://SD_ILS/0/SD_ILS:495302025-06-01T15:46:26Z2025-06-01T15:46:26Zby Lewis, Mike, 1975-<br/>Format: Books<br/>Publication Date 2013<br/>Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at workent://SD_ILS/0/SD_ILS:510192025-06-01T15:46:26Z2025-06-01T15:46:26Zby Grandey, Alicia.<br/>Format: Books<br/>Publication Date 2013<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:518302025-06-01T15:46:26Z2025-06-01T15:46:26Zby Paharia, Rajat.<br/>Format: Books<br/>Publication Date 2013<br/>Customers first : dominate your market by winning them over where it counts the mostent://SD_ILS/0/SD_ILS:494312025-06-01T15:46:26Z2025-06-01T15:46:26Zby Bueno, Bolivar J.<br/>Format: Books<br/>Publication Date 2012<br/>The conversation company : boost your business through culture, people and social mediaent://SD_ILS/0/SD_ILS:525682025-06-01T15:46:26Z2025-06-01T15:46:26Zby Van Belleghem, Steven.<br/>Format: Books<br/>Publication Date 2012<br/>The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economyent://SD_ILS/0/SD_ILS:524422025-06-01T15:46:26Z2025-06-01T15:46:26Zby Burrows, Robert P. (Robert Penn)<br/>Format: Books<br/>Publication Date 2012<br/>The B2B executive playbook : the ultimate weapon for achieving sustainable, predictable & profitable growthent://SD_ILS/0/SD_ILS:41072025-06-01T15:46:26Z2025-06-01T15:46:26Zby Geehan, Sean, author.<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1405/2011034195-d.html">http://catdir.loc.gov/catdir/enhancements/fy1405/2011034195-d.html</a><br/>Format: Books<br/>Publication Date 2011<br/>Harvard business review on increasing customer loyalty.ent://SD_ILS/0/SD_ILS:458762025-06-01T15:46:26Z2025-06-01T15:46:26ZFormat: Books<br/>Publication Date 2011<br/>The new relationship marketing : how to build a large, loyal, profitable network using the social Webent://SD_ILS/0/SD_ILS:463062025-06-01T15:46:26Z2025-06-01T15:46:26Zby Smith, Mari, 1966-<br/>Format: Books<br/>Publication Date 2011<br/>Wired and dangerous : how your customers have changed and what to do about itent://SD_ILS/0/SD_ILS:465492025-06-01T15:46:26Z2025-06-01T15:46:26Zby Bell, Chip R.<br/>Format: Books<br/>Publication Date 2011<br/>Customer service : career success through customer loyaltyent://SD_ILS/0/SD_ILS:420972025-06-01T15:46:26Z2025-06-01T15:46:26Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2011<br/>The old rules of marketing are dead : the 6 new rules for reinventing your brand &amp; reigniting your businessent://SD_ILS/0/SD_ILS:533692025-06-01T15:46:26Z2025-06-01T15:46:26Zby Pearson, Timothy R.<br/>Format: Books<br/>Publication Date 2011<br/>Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (and other social networks)ent://SD_ILS/0/SD_ILS:551682025-06-01T15:46:26Z2025-06-01T15:46:26Zby Kerpen, Dave.<br/>Format: Books<br/>Publication Date 2011<br/>Please every customer : delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:446522025-06-01T15:46:26Z2025-06-01T15:46:26Zby Lucas, Robert W.<br/>Format: Books<br/>Publication Date 2011<br/>Harvard business review on reinventing your marketing.ent://SD_ILS/0/SD_ILS:460862025-06-01T15:46:26Z2025-06-01T15:46:26ZFormat: Books<br/>Publication Date 2011<br/>Relationship sellingent://SD_ILS/0/SD_ILS:201012025-06-01T15:46:26Z2025-06-01T15:46:26Zby Johnston, Mark W.<br/>Format: Books<br/>Publication Date 2010<br/>Effective customer careent://SD_ILS/0/SD_ILS:430752025-06-01T15:46:26Z2025-06-01T15:46:26Zby Wellington, Patricia.<br/>Format: Books<br/>Publication Date 2010<br/>eMarketing strategies for the complex saleent://SD_ILS/0/SD_ILS:432392025-06-01T15:46:26Z2025-06-01T15:46:26Zby Albee, Ardath.<br/>Format: Books<br/>Publication Date 2010<br/>The relationship revolution : closing the customer promise gapent://SD_ILS/0/SD_ILS:439172025-06-01T15:46:26Z2025-06-01T15:46:26Zby Hochman, Larry.<br/>Format: Books<br/>Publication Date 2010<br/>Turn clicks into customers : proven marketing techniques for converting online traffic into revenueent://SD_ILS/0/SD_ILS:432122025-06-01T15:46:26Z2025-06-01T15:46:26Zby Forrester, Duane.<br/>Format: Books<br/>Publication Date 2010<br/>Relationship marketing : a consumer experience approachent://SD_ILS/0/SD_ILS:439072025-06-01T15:46:26Z2025-06-01T15:46:26Zby Baron, Steve.<br/>Format: Books<br/>Publication Date 2010<br/>The power of appreciative inquiry : a practical guide to positive changeent://SD_ILS/0/SD_ILS:450452025-06-01T15:46:26Z2025-06-01T15:46:26Zby Whitney, Diana Kaplin.<br/>Format: Books<br/>Publication Date 2010<br/>The new influencers : a marketer's guide to the new social mediaent://SD_ILS/0/SD_ILS:110192025-06-01T15:46:26Z2025-06-01T15:46:26Zby Gillin, Paul.<br/>Format: Books<br/>Publication Date 2009<br/>Secrets of social media marketing : how to use online conversations and customer communities to turbo-charge your business!ent://SD_ILS/0/SD_ILS:395512025-06-01T15:46:26Z2025-06-01T15:46:26Zby Gillin, Paul.<br/>Format: Books<br/>Publication Date 2009<br/>The next evolution of marketing : connect with your customers by marketing with meaningent://SD_ILS/0/SD_ILS:411022025-06-01T15:46:26Z2025-06-01T15:46:26Zby Gilbreath, Bob.<br/>Format: Books<br/>Publication Date 2009<br/>The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the worldent://SD_ILS/0/SD_ILS:401932025-06-01T15:46:26Z2025-06-01T15:46:26Zby Beemer, C. Britt.<br/>Format: Books<br/>Publication Date 2009<br/>Open innovation in the financial services : growing through openness, flexibility and customer integrationent://SD_ILS/0/SD_ILS:525772025-06-01T15:46:26Z2025-06-01T15:46:26Zby Fasnacht, Daniel, 1964-<br/>Format: Books<br/>Publication Date 2009<br/>Relationship sellingent://SD_ILS/0/SD_ILS:102242025-06-01T15:46:26Z2025-06-01T15:46:26Zby Johnston, Mark W.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip073/2006034513.html">http://catdir.loc.gov/catdir/toc/ecip073/2006034513.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0707/2006034513-d.html">http://catdir.loc.gov/catdir/enhancements/fy0707/2006034513-d.html</a><br/>Format: Books<br/>Publication Date 2008<br/>The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competitionent://SD_ILS/0/SD_ILS:375452025-06-01T15:46:26Z2025-06-01T15:46:26Zby Cordón, Carlos.<br/><a href="http://www.gbv.de/dms/zbw/564794457.pdf">http://www.gbv.de/dms/zbw/564794457.pdf</a><br/>Format: Books<br/>Publication Date 2008<br/>Customer care excellence : how to create an effective customer focusent://SD_ILS/0/SD_ILS:494262025-06-01T15:46:26Z2025-06-01T15:46:26Zby Cook, Sarah, 1955-<br/>Format: Books<br/>Publication Date 2008<br/>The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!ent://SD_ILS/0/SD_ILS:404862025-06-01T15:46:26Z2025-06-01T15:46:26Zby Knapp, Duane E.<br/>Format: Books<br/>Publication Date 2008<br/>Stop acting like a seller and start thinking like a buyer : improve sales effectiveness by helping customers buyent://SD_ILS/0/SD_ILS:168272025-06-01T15:46:26Z2025-06-01T15:46:26Zby Acuff, Jerry, 1949-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip074/2006036783.html">http://catdir.loc.gov/catdir/toc/ecip074/2006036783.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016972314&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016972314&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-b.html">http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-d.html">http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-d.html</a><br/>Format: Books<br/>Publication Date 2007<br/>What the customer wants you to know : how everybody needs to think differently about salesent://SD_ILS/0/SD_ILS:208842025-06-01T15:46:26Z2025-06-01T15:46:26Zby Charan, Ram.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html">http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html">http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html">http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html</a><br/>Format: Books<br/>Publication Date 2007<br/>The satisfied customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:375162025-06-01T15:46:26Z2025-06-01T15:46:26Zby Fornell, Claes.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0720/2007024932.html">http://www.loc.gov/catdir/toc/ecip0720/2007024932.html</a><br/>Format: Books<br/>Publication Date 2007<br/>The DNA of customer experience : how emotions drive valueent://SD_ILS/0/SD_ILS:375172025-06-01T15:46:26Z2025-06-01T15:46:26Zby Shaw, Colin.<br/><a href="http://www.gbv.de/dms/zbw/525506470.pdf">http://www.gbv.de/dms/zbw/525506470.pdf</a><br/>Format: Books<br/>Publication Date 2007<br/>Buyer behaviour : understanding consumer psychology and marketingent://SD_ILS/0/SD_ILS:160962025-06-01T15:46:26Z2025-06-01T15:46:26Zby Du Plessis, P. J. (Phillipus Jacobus), 1943-<br/>Format: Books<br/>Publication Date 2007<br/>Lean solutions : how companies and customers can create value and wealth togetherent://SD_ILS/0/SD_ILS:198042025-06-01T15:46:26Z2025-06-01T15:46:26Zby Womack, James P.<br/>Format: Books<br/>Publication Date 2007<br/>Care packages for your customers : an idea a week to enhance customer serviceent://SD_ILS/0/SD_ILS:435042025-06-01T15:46:26Z2025-06-01T15:46:26Zby Glanz, Barbara A.<br/>Format: Books<br/>Publication Date 2007<br/>Beyond six sigma : profitable growth throuth customer value creationent://SD_ILS/0/SD_ILS:315302025-06-01T15:46:26Z2025-06-01T15:46:26Zby Plaster, Gary.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0517/2005023556.html">http://www.loc.gov/catdir/toc/ecip0517/2005023556.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html">http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Connecting with your customers.ent://SD_ILS/0/SD_ILS:334682025-06-01T15:46:26Z2025-06-01T15:46:26Zby Harvard Business School.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www.loc.gov/catdir/toc/ecip0610/2006007913.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Publish and prosper : blogging for your businessent://SD_ILS/0/SD_ILS:319892025-06-01T15:46:26Z2025-06-01T15:46:26Zby Byron, D. L.<br/>Format: Books<br/>Publication Date 2006<br/>Questions that sell : the powerful process for discovering what your customer really wantsent://SD_ILS/0/SD_ILS:319902025-06-01T15:46:26Z2025-06-01T15:46:26Zby Cherry, Paul.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033216.html">http://www.loc.gov/catdir/toc/ecip063/2005033216.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Trust-based selling : using customer focus and collaboration to build long-term relationshipsent://SD_ILS/0/SD_ILS:320252025-06-01T15:46:26Z2025-06-01T15:46:26Zby Green, Charles H.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0623/2005031036-b.html">http://www.loc.gov/catdir/enhancements/fy0623/2005031036-b.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Up close and personal? : customer relationship marketing @ workent://SD_ILS/0/SD_ILS:320272025-06-01T15:46:26Z2025-06-01T15:46:26Zby Gamble, Paul R.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip066/2006001621.html">http://www.loc.gov/catdir/toc/ecip066/2006001621.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Great customer connections : simple psychological techniques that guarantee exceptional serviceent://SD_ILS/0/SD_ILS:321342025-06-01T15:46:26Z2025-06-01T15:46:26Zby Gallagher, Richard S.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033220.html">http://www.loc.gov/catdir/toc/ecip063/2005033220.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Handbook of CRM : achieving excellence in customer managementent://SD_ILS/0/SD_ILS:321352025-06-01T15:46:26Z2025-06-01T15:46:26Zby Payne, Adrian.<br/>Format: Books<br/>Publication Date 2006<br/>Naked conversations : how blogs are changing the way businesses talk with customersent://SD_ILS/0/SD_ILS:334262025-06-01T15:46:26Z2025-06-01T15:46:26Zby Scoble, Robert, 1965-<br/>Format: Books<br/>Publication Date 2006<br/>Handbook of customer satisfaction and loyalty measurementent://SD_ILS/0/SD_ILS:334372025-06-01T15:46:26Z2025-06-01T15:46:26Zby Hill, Nigel, 1952-<br/>Format: Books<br/>Publication Date 2006<br/>Outside innovation : how your customers will co-design your company's futureent://SD_ILS/0/SD_ILS:334432025-06-01T15:46:26Z2025-06-01T15:46:26Zby Seybold, Patricia B.<br/>Format: Books<br/>Publication Date 2006<br/>Build your customer strategy : a guide to creating profitable relationshipsent://SD_ILS/0/SD_ILS:334672025-06-01T15:46:26Z2025-06-01T15:46:26Zby Barnes, James G.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006008676.html">http://www.loc.gov/catdir/toc/ecip0610/2006008676.html</a><br/>Format: Books<br/>Publication Date 2006<br/>151 quick ideas to get new customersent://SD_ILS/0/SD_ILS:547852025-06-01T15:46:26Z2025-06-01T15:46:26Zby Wilson, Jerry R.<br/>Format: Books<br/>Publication Date 2006<br/>The working world for young adults. Customer service an attitude not an occupationent://SD_ILS/0/SD_ILS:440372025-06-01T15:46:26Z2025-06-01T15:46:26Zby Dieffenbach, Michael.<br/>Format: Video disc<br/>Publication Date 2006<br/>ProfitBrand : how to increase the profitability, accountability & sustainability of brandsent://SD_ILS/0/SD_ILS:117012025-06-01T15:46:26Z2025-06-01T15:46:26Zby Wreden, Nick.<br/>ebrary <a href="http://site.ebrary.com/id/10096170">http://site.ebrary.com/id/10096170</a>
Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html">http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html">http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html">http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Dealing with the customer from hell : a survival guideent://SD_ILS/0/SD_ILS:117512025-06-01T15:46:26Z2025-06-01T15:46:26Zby Belding, Shaun.<br/>Format: Books<br/>Publication Date 2005 2004<br/>Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buyent://SD_ILS/0/SD_ILS:160142025-06-01T15:46:26Z2025-06-01T15:46:26Zby Stinnett, Bill.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0422/2004019679.html">http://catdir.loc.gov/catdir/toc/ecip0422/2004019679.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/mh051/2004019679.html">http://catdir.loc.gov/catdir/bios/mh051/2004019679.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh051/2004019679.html">http://catdir.loc.gov/catdir/description/mh051/2004019679.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Passionate and profitable : why customer strategies fail and ten steps to do them rightent://SD_ILS/0/SD_ILS:328122025-06-01T15:46:26Z2025-06-01T15:46:26Zby Arussy, Lior.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip051/2004022230.html">http://www.loc.gov/catdir/toc/ecip051/2004022230.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Life after the 30-second spot : energize your brand with a bold mix of alternatives to traditional advertisingent://SD_ILS/0/SD_ILS:101972025-06-01T15:46:26Z2025-06-01T15:46:26Zby Jaffe, Joseph, 1970-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2005000050.html">http://catdir.loc.gov/catdir/toc/ecip055/2005000050.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-b.html">http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-d.html">http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Revolutionize your customer experience / Colin Shaw.ent://SD_ILS/0/SD_ILS:294442025-06-01T15:46:26Z2025-06-01T15:46:26Zby Shaw, Colin, 1928-<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html">http://www.loc.gov/catdir/bios/hol059/2004056536.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol054/2004056536.html">http://www.loc.gov/catdir/description/hol054/2004056536.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004056536.html">http://www.loc.gov/catdir/toc/hol052/2004056536.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Implementing strategic change : tools for transforming an organizationent://SD_ILS/0/SD_ILS:314302025-06-01T15:46:26Z2025-06-01T15:46:26Zby Hoisington, Steven H., 1953-<br/>Format: Books<br/>Publication Date 2005<br/>Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyaltyent://SD_ILS/0/SD_ILS:334232025-06-01T15:46:26Z2025-06-01T15:46:26Zby Van Hooser, Phillip, 1957-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0512/2005013737.html">http://www.loc.gov/catdir/toc/ecip0512/2005013737.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Your client's story : know your clients and the rest will followent://SD_ILS/0/SD_ILS:334332025-06-01T15:46:26Z2025-06-01T15:46:26Zby West, Scott, 1959-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip058/2005004959.html">http://www.loc.gov/catdir/toc/ecip058/2005004959.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html">http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Building great customer experiencesent://SD_ILS/0/SD_ILS:440582025-06-01T15:46:26Z2025-06-01T15:46:26Zby Shaw, Colin, 1958-<br/>Format: Books<br/>Publication Date 2005<br/>Killer customers : tell the good from the bad and crush your competitorsent://SD_ILS/0/SD_ILS:167382025-06-01T15:46:26Z2025-06-01T15:46:26Zby Selden, Larry.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/fy053/2005295694.html">http://catdir.loc.gov/catdir/toc/fy053/2005295694.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-b.html">http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-d.html">http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-d.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Culture and positioning as determinants of strategy : personality and the business organizationent://SD_ILS/0/SD_ILS:290762025-06-01T15:46:26Z2025-06-01T15:46:26Zby Ellson, Tony, 1953-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/fy046/2003065683.html">http://www.loc.gov/catdir/toc/fy046/2003065683.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol053/2003065683.html">http://www.loc.gov/catdir/description/hol053/2003065683.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol056/2003065683.html">http://www.loc.gov/catdir/bios/hol056/2003065683.html</a><br/>Format: Books<br/>Publication Date 2004<br/>The consumer-- or else! : consumer-centric business paradigmsent://SD_ILS/0/SD_ILS:292682025-06-01T15:46:26Z2025-06-01T15:46:26Zby Schuster, Camille Passler, 1950-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip044/2003012040.html">http://www.loc.gov/catdir/toc/ecip044/2003012040.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Who stole my customer?? : winning strategies for creating and sustaining customer loyaltyent://SD_ILS/0/SD_ILS:213362025-06-01T15:46:26Z2025-06-01T15:46:26Zby Thompson, Harvey.<br/>Format: Books<br/>Publication Date 2004<br/>The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arenaent://SD_ILS/0/SD_ILS:329202025-06-01T15:46:26Z2025-06-01T15:46:26Zby Bacon, Terry R.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0411/2003024328.html">http://www.loc.gov/catdir/toc/ecip0411/2003024328.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Buyer behaviour : a multi-cultural approachent://SD_ILS/0/SD_ILS:156782025-06-01T15:46:26Z2025-06-01T15:46:26Zby Du Plessis, P. J. (Phillipus Jacobus), 1943-<br/>Format: Books<br/>Publication Date 2003<br/>The power of appreciative inquiry : a practical guide to positive changeent://SD_ILS/0/SD_ILS:260612025-06-01T15:46:26Z2025-06-01T15:46:26Zby Whitney, Diana Kaplin.<br/>Format: Books<br/>Publication Date 2003<br/>The businessperson's toolbox of really useful business ideas. 2ent://SD_ILS/0/SD_ILS:280712025-06-01T15:46:26Z2025-06-01T15:46:26Zby Brooks, Ian Royston, 1948-<br/>Format: Books<br/>Publication Date 2003<br/>What's keeping your customers up at night? : close more deals by selling to your client's painent://SD_ILS/0/SD_ILS:281112025-06-01T15:46:26Z2025-06-01T15:46:26Zby Cody, Steven.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/mh031/2002154748.html">http://www.loc.gov/catdir/description/mh031/2002154748.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/mh031/2002154748.html.">http://www.loc.gov/catdir/description/mh031/2002154748.html.</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/mh042/2002154748.html">http://www.loc.gov/catdir/bios/mh042/2002154748.html</a><br/>Format: Books<br/>Publication Date 2003<br/>Dealing with difficult peopleent://SD_ILS/0/SD_ILS:41992025-06-01T15:46:26Z2025-06-01T15:46:26Zby Osborne, Christina.<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html">http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html</a><br/>Format: Books<br/>Publication Date 2002<br/>The ten demandments : rules to live by in the age of the demanding customerent://SD_ILS/0/SD_ILS:127502025-06-01T15:46:26Z2025-06-01T15:46:26Zby Mooney, Kelly.<br/>Format: Books<br/>Publication Date 2002<br/>Human relations in business : developing interpersonal and leadership skillsent://SD_ILS/0/SD_ILS:207882025-06-01T15:46:26Z2025-06-01T15:46:26Zby Aamodt, Michael G.<br/>Format: Books<br/>Publication Date 2001<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:238772025-06-01T15:46:26Z2025-06-01T15:46:26Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2001<br/>One to one, B2B : customer development strategies for the business to business worldent://SD_ILS/0/SD_ILS:246172025-06-01T15:46:26Z2025-06-01T15:46:26Zby Peppers, Don.<br/>Format: Books<br/>Publication Date 2001<br/>Customer equity : building and managing relationships as valuable assetsent://SD_ILS/0/SD_ILS:246862025-06-01T15:46:26Z2025-06-01T15:46:26Zby Blattberg, Robert C., 1942-<br/>Format: Books<br/>Publication Date 2001<br/>Emotion marketing : the Hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:316402025-06-01T15:46:26Z2025-06-01T15:46:26Zby Robinette, Scott.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/mh041/00065374.html">http://www.loc.gov/catdir/bios/mh041/00065374.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/mh021/00065374.html">http://www.loc.gov/catdir/description/mh021/00065374.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/mh021/00065374.html">http://www.loc.gov/catdir/toc/mh021/00065374.html</a><br/>Format: Books<br/>Publication Date 2001<br/>The loyalty effect : the hidden force behind growth, profits, and lasting valueent://SD_ILS/0/SD_ILS:269982025-06-01T15:46:26Z2025-06-01T15:46:26Zby Reichheld, Frederick F.<br/>Format: Books<br/>Publication Date 2001 1996<br/>Call centre effectivenessent://SD_ILS/0/SD_ILS:41902025-06-01T15:46:26Z2025-06-01T15:46:26Zby Els, Lien.<br/>Format: Books<br/>Publication Date 2000<br/>The psychology of customer serviceent://SD_ILS/0/SD_ILS:134802025-06-01T15:46:26Z2025-06-01T15:46:26Zby Jude, Brian.<br/>Format: Books<br/>Publication Date 1998 1990<br/>Aftermarketing : how to keep customers for life through relationship marketingent://SD_ILS/0/SD_ILS:1742025-06-01T15:46:26Z2025-06-01T15:46:26Zby Vavra, Terry G.<br/>Format: Books<br/>Publication Date 1995<br/>Advances in relationship marketingent://SD_ILS/0/SD_ILS:3042025-06-01T15:46:26Z2025-06-01T15:46:26Zby Payne, Adrian.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 1995<br/>Command performance : the art of delivering quality serviceent://SD_ILS/0/SD_ILS:256052025-06-01T15:46:26Z2025-06-01T15:46:26ZFormat: Books<br/>Publication Date 1994<br/>World class! : strategies for winning with your customer.ent://SD_ILS/0/SD_ILS:112212025-06-01T15:46:26Z2025-06-01T15:46:26Zby Manning, Anthony D.<br/>Format: Books<br/>Publication Date 1989<br/>