Search Results for Airlines. - Narrowed by: English SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dAirlines.$0026qf$003dLANGUAGE$002509Language$002509ENG$002509English$0026ps$003d300$0026isd$003dtrue?dt=list 2025-05-10T05:48:30Z Sensory marketing, consumer psychology and the future of branding within the airline industry Singapore Airlines ent://SD_ILS/0/SD_ILS:21861 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Warren, Andrew<br/>Format:&#160;Manuscript<br/>Publication Date&#160;2017<br/> Transportation Mangement : A Southern African Perspective ent://SD_ILS/0/SD_ILS:59219 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Engelbrecht, Willy.<br/>Format:&#160;Books<br/>Publication Date&#160;2025<br/> Managing and using information systems : a strategic approach ent://SD_ILS/0/SD_ILS:57857 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Pearlson, Keri E., author.<br/>Format:&#160;Books<br/>Publication Date&#160;2024<br/> Customer service : skills for success ent://SD_ILS/0/SD_ILS:57624 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Lucas, Robert W., author.<br/>Format:&#160;Books<br/>Publication Date&#160;2023<br/> Fundamentals of risk management : understanding, evaluating and implementing effective enterprise risk management ent://SD_ILS/0/SD_ILS:57258 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Hopkin, Paul, author.<br/>Format:&#160;Books<br/>Publication Date&#160;2022<br/> Transportation : a global supply chain perspective ent://SD_ILS/0/SD_ILS:22276 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Novack, Robert A., author.<br/>Format:&#160;Books<br/>Publication Date&#160;2019<br/> Transportation Mangement : A Southern African Perspective ent://SD_ILS/0/SD_ILS:55226 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Engelbrecht, Willy.<br/>Format:&#160;Books<br/>Publication Date&#160;2019<br/> Organizational crisis communication ent://SD_ILS/0/SD_ILS:22096 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Frandsen, Finn, 1956- author.<br/>Format:&#160;Books<br/>Publication Date&#160;2017<br/> International entrepreneurship : starting, developing, and managing a global venture ent://SD_ILS/0/SD_ILS:56499 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Hisrich, Robert D., author.<br/>Format:&#160;Books<br/>Publication Date&#160;2016<br/> International business : competing in the global marketplace ent://SD_ILS/0/SD_ILS:51441 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Hill, Charles W. L., author.<br/>Format:&#160;Books<br/>Publication Date&#160;2015&#160;2014<br/> Personal and organizational excellence through servant leadership : learning to serve, serving to lead, leading to transform ent://SD_ILS/0/SD_ILS:52347 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Sendjaya, Sen, author.<br/>Format:&#160;Books<br/>Publication Date&#160;2015<br/> Conscious capitalism : liberating the heroic spirit of business ent://SD_ILS/0/SD_ILS:21684 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Mackey, John, 1954-<br/>Format:&#160;Books<br/>Publication Date&#160;2014<br/> Strategic management : text and cases ent://SD_ILS/0/SD_ILS:53158 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Dess, Gregory G.<br/>Format:&#160;Books<br/>Publication Date&#160;2014<br/> Globally responsible leadership : Managing according to the UN global compact. ent://SD_ILS/0/SD_ILS:49245 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Lawrence, Joanne T.<br/>Format:&#160;Books<br/>Publication Date&#160;2013<br/> David and Goliath : a study of the South African domestic airline business from a brand health perspective ent://SD_ILS/0/SD_ILS:19183 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Deane, Alistair.<br/>Format:&#160;Manuscript<br/>Publication Date&#160;2013<br/> Commodity risk management : theory and application ent://SD_ILS/0/SD_ILS:50266 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Poitras, Geoffrey, 1954-<br/>Format:&#160;Books<br/>Publication Date&#160;2013<br/> Essentials of strategic management : the quest for competitive advantage. ent://SD_ILS/0/SD_ILS:50909 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Gamble, John (John E.)<br/>Format:&#160;Books<br/>Publication Date&#160;2013<br/> Money laundering : a guide for criminal investigators ent://SD_ILS/0/SD_ILS:50037 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Madinger, John.<br/>Format:&#160;Books<br/>Publication Date&#160;2012<br/> Competition and regulation in the airline industry : puppets in chaos ent://SD_ILS/0/SD_ILS:49324 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Truxal, Steven.<br/>Format:&#160;Books<br/>Publication Date&#160;2012<br/> Terror, security, and money : balancing the risks, benefits, and costs of homeland security ent://SD_ILS/0/SD_ILS:48312 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Mueller, John E.<br/>Format:&#160;Books<br/>Publication Date&#160;2011<br/> Measure what matters : online tools for understanding customers, social media, engagement, and key relationships ent://SD_ILS/0/SD_ILS:45882 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Delahaye Paine, Katie, 1952-<br/>Format:&#160;Books<br/>Publication Date&#160;2011<br/> The economics of tourism ent://SD_ILS/0/SD_ILS:42321 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Reece, William S.<br/>Format:&#160;Books<br/>Publication Date&#160;2010<br/> What would Google do? ent://SD_ILS/0/SD_ILS:19767 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Jarvis, Jeff, 1954-<br/>Format:&#160;Books<br/>Publication Date&#160;2010&#160;2009<br/> What would Google do? ent://SD_ILS/0/SD_ILS:11087 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Jarvis, Jeff, 1954-<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0911/2008040944-b.html">http://catdir.loc.gov/catdir/enhancements/fy0911/2008040944-b.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0911/2008040944-d.html">http://catdir.loc.gov/catdir/enhancements/fy0911/2008040944-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Contemporary challenges to international business ent://SD_ILS/0/SD_ILS:41837 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Academy of International Business. UK Chapter. Conference.<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Entrepreneurs, managers, and leaders : what the airline industry can teach us about leadership ent://SD_ILS/0/SD_ILS:42039 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Mayo, Anthony J.<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Transport and tourism : global perspectives ent://SD_ILS/0/SD_ILS:21266 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Page, Stephen, 1963-<br/><a href="http://www.dawsonera.com/guard/protected/dawson.jsp?name=University%20of%20Strathclyde&dest=http://www.dawsonera.com/depp/reader/protected/external/AbstractView/S9780273719717">to access electronic resource</a><br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Marketing success stories : South African case studies ent://SD_ILS/0/SD_ILS:18030 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Cant, M. C. (Michael Colin), 1957-<br/>Format:&#160;Books<br/>Publication Date&#160;2008<br/> Operational risk management : a case study approach to effective planning and response ent://SD_ILS/0/SD_ILS:35069 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Abkowitz, Mark David.<br/>Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy0804/2007045583-t.html">http://www.loc.gov/catdir/enhancements/fy0804/2007045583-t.html</a> Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0804/2007045583-d.html">http://www.loc.gov/catdir/enhancements/fy0804/2007045583-d.html</a> Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0810/2007045583-b.html">http://www.loc.gov/catdir/enhancements/fy0810/2007045583-b.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2008<br/> Operations research and management science handbook ent://SD_ILS/0/SD_ILS:43546 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Ravindran, A., 1944-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0717/2007019976.html">http://www.loc.gov/catdir/toc/ecip0717/2007019976.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2008<br/> A survey of customer satisfaction, expectations and perceptions as a measure of service quality in the low cost airline industry looking at Kulula, 1time and Mango ent://SD_ILS/0/SD_ILS:19437 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Paruk, Tasneem.<br/>Format:&#160;Manuscript<br/>Publication Date&#160;2007<br/> Reclaiming the sky : 9/11 and the untold story of the men and women who kept America flying ent://SD_ILS/0/SD_ILS:33082 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Murphy, Tom (Tom Aloysius), 1949-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0614/2006016366.html">http://www.loc.gov/catdir/toc/ecip0614/2006016366.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2007<br/> Evaluating public relations : a best practice guide to public relations planning, research &amp;amp; evaluation ent://SD_ILS/0/SD_ILS:50054 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Watson, Tom, 1950-<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0728/2007026140-d.html">http://www.loc.gov/catdir/enhancements/fy0728/2007026140-d.html</a> Table of contents <a href="http://www.loc.gov/catdir/toc/fy0803/2007026140.html">http://www.loc.gov/catdir/toc/fy0803/2007026140.html</a> Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0912/2007026140-b.html">http://www.loc.gov/catdir/enhancements/fy0912/2007026140-b.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2007<br/> Connected marketing : the viral, buzz and word of mouth revolution ent://SD_ILS/0/SD_ILS:31537 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Kirby, Justin.<br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> The handbook of large group methods : creating systemic change in organizations and communities ent://SD_ILS/0/SD_ILS:32934 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Bunker, Barbara Benedict.<br/><a href="http://www.loc.gov/catdir/toc/ecip0612/2006012331.html">Connect</a> Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0612/2006012331.html">http://www.loc.gov/catdir/toc/ecip0612/2006012331.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Brand from the inside : eight essentials to emotionally connect your employees to your business ent://SD_ILS/0/SD_ILS:16849 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Sartain, Libby, 1954-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip067/2006001081.html">http://catdir.loc.gov/catdir/toc/ecip067/2006001081.html</a> Table of contents <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1651237&custom_att_2=simple_viewer">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1651237&custom_att_2=simple_viewer</a> Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024529326&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024529326&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a> Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0740/2006001081-b.html">http://catdir.loc.gov/catdir/enhancements/fy0740/2006001081-b.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0650/2006001081-d.html">http://catdir.loc.gov/catdir/enhancements/fy0650/2006001081-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Tourism : a modern synthesis ent://SD_ILS/0/SD_ILS:57131 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Page, Stephen, 1963- author.<br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> The loyalty advantage : essential steps to energize your company, your customers, your brand ent://SD_ILS/0/SD_ILS:32808 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Durkin, Dianne M., 1947-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip055/2004030979.html">http://www.loc.gov/catdir/toc/ecip055/2004030979.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Losing my virginity : the autobiography ent://SD_ILS/0/SD_ILS:12677 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Branson, Richard.<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Brand sense : build powerful brands through touch, taste, smell, sight, and sound ent://SD_ILS/0/SD_ILS:15966 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Lindstr&ouml;m, Martin, 1970-<br/>Sample text <a href="http://catdir.loc.gov/catdir/enhancements/fy0641/2004056438-s.html">http://catdir.loc.gov/catdir/enhancements/fy0641/2004056438-s.html</a> Table of contents <a href="http://catdir.loc.gov/catdir/toc/fy052/2004056438.html">http://catdir.loc.gov/catdir/toc/fy052/2004056438.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0631/2004056438-d.html">http://catdir.loc.gov/catdir/enhancements/fy0631/2004056438-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Tapping diverse talent in aviation : culture, gender, and diversity ent://SD_ILS/0/SD_ILS:32328 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Turney, Mary Ann.<br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> A bias for action : how effective managers harness their willpower, achieve their goals, and stop wasting time ent://SD_ILS/0/SD_ILS:28529 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Bruch, Heike.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0411/2003025724.html">http://www.loc.gov/catdir/toc/ecip0411/2003025724.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> Air transportation : a management perspective ent://SD_ILS/0/SD_ILS:200 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Wells, Alexander T.<br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> New corporate cultures that motivate ent://SD_ILS/0/SD_ILS:28247 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Haasen, Adolf.<br/>Format:&#160;Books<br/>Publication Date&#160;2003<br/> Manual of travel agency practice ent://SD_ILS/0/SD_ILS:16580 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Syratt, Gwenda.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/els031/2003052214.html">http://catdir.loc.gov/catdir/toc/els031/2003052214.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/description/els031/2003052214.html">http://catdir.loc.gov/catdir/description/els031/2003052214.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2003<br/> Strategic human resource management ent://SD_ILS/0/SD_ILS:12738 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Mello, Jeffrey A.<br/>Format:&#160;Books<br/>Publication Date&#160;2002<br/> Hospitality and travel marketing ent://SD_ILS/0/SD_ILS:12753 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Morrison, Alastair M.<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-b.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-b.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html</a> Table of contents only <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2002<br/> Strategic marketing problems : cases and comments ent://SD_ILS/0/SD_ILS:20506 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Kerin, Roger A.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016575093&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a> Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016575093&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016575093&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format:&#160;Books<br/>Publication Date&#160;2001<br/> Improving teamwork in organizations : applications of resource management training ent://SD_ILS/0/SD_ILS:24498 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Salas, Eduardo.<br/>Format:&#160;Books<br/>Publication Date&#160;2001<br/> Airfares and ticketing ent://SD_ILS/0/SD_ILS:202 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Perlitz, Lee.<br/>Format:&#160;Books<br/>Publication Date&#160;2001<br/> Managing human resources : a partnership perspective ent://SD_ILS/0/SD_ILS:18033 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Schuler, Randall S.<br/>Format:&#160;Books<br/>Publication Date&#160;2000<br/> Marketing mistakes and successes ent://SD_ILS/0/SD_ILS:10303 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Hartley, Robert F., 1927-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/onix05/97014092.html">http://catdir.loc.gov/catdir/toc/onix05/97014092.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0706/97014092-d.html">http://catdir.loc.gov/catdir/enhancements/fy0706/97014092-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;1998<br/> Services marketing ent://SD_ILS/0/SD_ILS:24250 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Kurtz, David L., 1941-<br/>Format:&#160;Books<br/>Publication Date&#160;1998<br/> Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industry ent://SD_ILS/0/SD_ILS:57155 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Laws, Eric, 1945-<br/>Format:&#160;Books<br/>Publication Date&#160;1997<br/> Economics : principles, problems, and policies ent://SD_ILS/0/SD_ILS:13630 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;McConnell, Campbell R.<br/>Table of contents <a href="http://www.gbv.de/dms/bowker/toc/9780070468146.pdf">http://www.gbv.de/dms/bowker/toc/9780070468146.pdf</a><br/>Format:&#160;Books<br/>Publication Date&#160;1996<br/> Relationship marketing : theory and practice ent://SD_ILS/0/SD_ILS:24139 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Buttle, Francis.<br/>Format:&#160;Books<br/>Publication Date&#160;1996<br/> Services marketing ent://SD_ILS/0/SD_ILS:10367 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Lovelock, Christopher H.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007918806&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a> Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007918806&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007918806&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format:&#160;Books<br/>Publication Date&#160;1996<br/> A practical guide to fares and ticketing ent://SD_ILS/0/SD_ILS:10464 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Semer-Purzycki, Jeanne.<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1513/93025702-d.html">http://catdir.loc.gov/catdir/enhancements/fy1513/93025702-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;1994<br/> Airport, aircraft, and airline security ent://SD_ILS/0/SD_ILS:205 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Moore, Kenneth C., 1934-<br/>Format:&#160;Books<br/>Publication Date&#160;1991<br/> Moments of truth ent://SD_ILS/0/SD_ILS:23398 2025-05-10T05:48:30Z 2025-05-10T05:48:30Z by&#160;Carlzon, Jan.<br/>Format:&#160;Books<br/>Publication Date&#160;1989<br/>