Search Results for Benchmarking. - Narrowed by: 0 SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dBenchmarking.$0026qf$003dCHILD_AVAILABLE$002509Item$002bAvailable$0025090$0025090$0026pe$003dd$00253A$0026ps$003d300?dt=list 2025-10-17T11:44:18Z The visible hand : for a firm grip on organizational accountability, benchmarking, control ent://SD_ILS/0/SD_ILS:22642 2025-10-17T11:44:18Z 2025-10-17T11:44:18Z by&#160;Barnett, Gavin.<br/>Format:&#160;Books<br/>Publication Date&#160;2011<br/> A guide to service desk concepts ent://SD_ILS/0/SD_ILS:13 2025-10-17T11:44:18Z 2025-10-17T11:44:18Z by&#160;Knapp, Donna, author.<br/><a href="https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live">https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live</a><br/>Format:&#160;Books<br/>Publication Date&#160;2014<br/>