Search Results for Call centers -- Management.SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dCall$002bcenters$002b--$002bManagement.$0026ps$003d300?2025-04-29T05:13:21ZThe call centre training handbook : a complete guide to learning & development in contact centresent://SD_ILS/0/SD_ILS:60272025-04-29T05:13:21Z2025-04-29T05:13:21Zby Wilson, John P. (John Peter), 1955 August 11-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html">http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html">http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html">http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html</a><br/>Format: Books<br/>Publication Date 2009<br/>Operations & management principles for contact centresent://SD_ILS/0/SD_ILS:119812025-04-29T05:13:21Z2025-04-29T05:13:21Zby Hoffmann, Esther C.<br/>Format: Books<br/>Publication Date 2007<br/>Introduction to cataloging and classificationent://SD_ILS/0/SD_ILS:430682025-04-29T05:13:21Z2025-04-29T05:13:21Zby Taylor, Arlene G., 1941-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0612/2006011701.html">http://www.loc.gov/catdir/toc/ecip0612/2006011701.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Bottom-line call center management : creating a culture of accountability and excellent customer serviceent://SD_ILS/0/SD_ILS:328952025-04-29T05:13:21Z2025-04-29T05:13:21Zby Butler, David L. (David Lawrence)<br/>Format: Books<br/>Publication Date 2004<br/>Call centres and human resource management : a cross-national perspectiveent://SD_ILS/0/SD_ILS:275482025-04-29T05:13:21Z2025-04-29T05:13:21Zby Deery, Steve.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/hol041/2003059603.html">http://www.loc.gov/catdir/toc/hol041/2003059603.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol041/2003059603.html">http://www.loc.gov/catdir/description/hol041/2003059603.html</a><br/>Format: Books<br/>Publication Date 2004<br/>How to measure human resources managementent://SD_ILS/0/SD_ILS:173802025-04-29T05:13:21Z2025-04-29T05:13:21Zby Fitz-enz, Jac.<br/>Table of contents <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=734587">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=734587</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/mh041/2001056212.html">http://catdir.loc.gov/catdir/bios/mh041/2001056212.html</a><br/>Format: Books<br/>Publication Date 2002<br/>Call centre effectivenessent://SD_ILS/0/SD_ILS:41902025-04-29T05:13:21Z2025-04-29T05:13:21Zby Els, Lien.<br/>Format: Books<br/>Publication Date 2000<br/>Call centre management : a practical guideent://SD_ILS/0/SD_ILS:103682025-04-29T05:13:21Z2025-04-29T05:13:21Zby Menday, Janette.<br/>Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008165534&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008165534&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 1996<br/>