Search Results for Call centers -- Management. - Narrowed by: 0

Search Results for Call centers -- Management. - Narrowed by: 0 SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dCall$002bcenters$002b--$002bManagement.$0026qf$003dCHILD_AVAILABLE$002509Item$002bAvailable$0025090$0025090$0026ps$003d300? 2025-11-20T19:10:35Z The call centre training handbook : a complete guide to learning & development in contact centres ent://SD_ILS/0/SD_ILS:6027 2025-11-20T19:10:35Z 2025-11-20T19:10:35Z by Wilson, John P. (John Peter), 1955 August 11-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html">http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html</a> Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html">http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html">http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html</a><br/>Format: Books<br/>Publication Date 2009<br/> Operations & management principles for contact centres ent://SD_ILS/0/SD_ILS:11981 2025-11-20T19:10:35Z 2025-11-20T19:10:35Z by Hoffmann, Esther C.<br/>Format: Books<br/>Publication Date 2007<br/> Introduction to cataloging and classification ent://SD_ILS/0/SD_ILS:43068 2025-11-20T19:10:35Z 2025-11-20T19:10:35Z by Taylor, Arlene G., 1941-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0612/2006011701.html">http://www.loc.gov/catdir/toc/ecip0612/2006011701.html</a><br/>Format: Books<br/>Publication Date 2006<br/> Bottom-line call center management : creating a culture of accountability and excellent customer service ent://SD_ILS/0/SD_ILS:32895 2025-11-20T19:10:35Z 2025-11-20T19:10:35Z by Butler, David L. (David Lawrence)<br/>Format: Books<br/>Publication Date 2004<br/> Call centres and human resource management : a cross-national perspective ent://SD_ILS/0/SD_ILS:27548 2025-11-20T19:10:35Z 2025-11-20T19:10:35Z by Deery, Steve.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/hol041/2003059603.html">http://www.loc.gov/catdir/toc/hol041/2003059603.html</a> Publisher description <a href="http://www.loc.gov/catdir/description/hol041/2003059603.html">http://www.loc.gov/catdir/description/hol041/2003059603.html</a><br/>Format: Books<br/>Publication Date 2004<br/> How to measure human resources management ent://SD_ILS/0/SD_ILS:17380 2025-11-20T19:10:35Z 2025-11-20T19:10:35Z by Fitz-enz, Jac.<br/>Table of contents <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=734587">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=734587</a> Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/mh041/2001056212.html">http://catdir.loc.gov/catdir/bios/mh041/2001056212.html</a><br/>Format: Books<br/>Publication Date 2002<br/> Call centre effectiveness ent://SD_ILS/0/SD_ILS:4190 2025-11-20T19:10:35Z 2025-11-20T19:10:35Z by Els, Lien.<br/>Format: Books<br/>Publication Date 2000<br/>