Search Results for Computer industry -- Customer services -- Management. SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dComputer$002bindustry$002b--$002bCustomer$002bservices$002b--$002bManagement.$0026pe$003dd$00253A$0026ps$003d300?dt=list 2025-10-18T21:13:07Z A guide to service desk concepts ent://SD_ILS/0/SD_ILS:1519 2025-10-18T21:13:07Z 2025-10-18T21:13:07Z by&#160;Knapp, Donna.<br/>Format:&#160;Books<br/>Publication Date&#160;2010<br/> Introduction to help desk concepts and skills ent://SD_ILS/0/SD_ILS:9997 2025-10-18T21:13:07Z 2025-10-18T21:13:07Z by&#160;Sanderson, Susan M.<br/>Format:&#160;Electronic Resources<br/>Publication Date&#160;2004<br/>