Search Results for Computer industry -- Customer services.SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dComputer$002bindustry$002b--$002bCustomer$002bservices.$0026ps$003d300?2025-04-29T10:32:23ZA guide to service desk conceptsent://SD_ILS/0/SD_ILS:132025-04-29T10:32:23Z2025-04-29T10:32:23Zby Knapp, Donna, author.<br/><a href="https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live">https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live</a><br/>Format: Books<br/>Publication Date 2014<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:14642025-04-29T10:32:23Z2025-04-29T10:32:23Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2011<br/>A guide to service desk conceptsent://SD_ILS/0/SD_ILS:15192025-04-29T10:32:23Z2025-04-29T10:32:23Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2010<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:102032025-04-29T10:32:23Z2025-04-29T10:32:23Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2005<br/>Introduction to help desk concepts and skillsent://SD_ILS/0/SD_ILS:99972025-04-29T10:32:23Z2025-04-29T10:32:23Zby Sanderson, Susan M.<br/>Format: Electronic Resources<br/>Publication Date 2004<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:242312025-04-29T10:32:23Z2025-04-29T10:32:23Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 1999<br/>