Search Results for Computer service industry. - Narrowed by: 0SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dComputer$002bservice$002bindustry.$0026qf$003dACCESS_LEVEL$002509Access$002bLevel$0025090$0025090$0026ps$003d300?2025-05-20T19:09:51ZA guide to service desk conceptsent://SD_ILS/0/SD_ILS:132025-05-20T19:09:51Z2025-05-20T19:09:51Zby Knapp, Donna, author.<br/><a href="https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live">https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live</a><br/>Format: Books<br/>Publication Date 2014<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:14642025-05-20T19:09:51Z2025-05-20T19:09:51Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2011<br/>A guide to service desk conceptsent://SD_ILS/0/SD_ILS:15192025-05-20T19:09:51Z2025-05-20T19:09:51Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2010<br/>ITIL : service management implementation and operationent://SD_ILS/0/SD_ILS:431472025-05-20T19:09:51Z2025-05-20T19:09:51Zby Shuja, Ahmad K.<br/>Format: Books<br/>Publication Date 2010<br/>Business process outsourcing : oh! BPO--structure and chaos, fun and agonyent://SD_ILS/0/SD_ILS:373082025-05-20T19:09:51Z2025-05-20T19:09:51Zby Anandkumar, V.<br/>Format: Books<br/>Publication Date 2008<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:102032025-05-20T19:09:51Z2025-05-20T19:09:51Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2005<br/>Introduction to help desk concepts and skillsent://SD_ILS/0/SD_ILS:99972025-05-20T19:09:51Z2025-05-20T19:09:51Zby Sanderson, Susan M.<br/>Format: Electronic Resources<br/>Publication Date 2004<br/>Media now : understanding media culture and technologyent://SD_ILS/0/SD_ILS:169032025-05-20T19:09:51Z2025-05-20T19:09:51Zby Straubhaar, Joseph D.<br/>Format: Electronic Resources<br/>Publication Date 2004<br/>A guide to help desk conceptsent://SD_ILS/0/SD_ILS:119752025-05-20T19:09:51Z2025-05-20T19:09:51Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2003<br/>Financial models using simulation and optimization : a step-by-step guide with Excel and Palisade's DecisionTools softwareent://SD_ILS/0/SD_ILS:143002025-05-20T19:09:51Z2025-05-20T19:09:51Zby Winston, Wayne L.<br/>Format: Books<br/>Publication Date 2000<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:242312025-05-20T19:09:51Z2025-05-20T19:09:51Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 1999<br/>Internet industry almanacent://SD_ILS/0/SD_ILS:233512025-05-20T19:09:51Z2025-05-20T19:09:51Zby Juliussen, Egil.<br/>Format: Books<br/>Publication Date 1998<br/>