Search Results for Computer technical support. - Narrowed by: 0SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dComputer$002btechnical$002bsupport.$0026qf$003dACCESS_LEVEL$002509Access$002bLevel$0025090$0025090$0026ps$003d300?2025-06-07T10:52:16ZCompTIA A+ guide to IT technical supportent://SD_ILS/0/SD_ILS:570922025-06-07T10:52:16Z2025-06-07T10:52:16Zby Pierce, Nicholas, author.<br/>Format: Books<br/>Publication Date 2022<br/>A guide to service desk conceptsent://SD_ILS/0/SD_ILS:132025-06-07T10:52:16Z2025-06-07T10:52:16Zby Knapp, Donna, author.<br/><a href="https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live">https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live</a><br/>Format: Books<br/>Publication Date 2014<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:14642025-06-07T10:52:16Z2025-06-07T10:52:16Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2011<br/>A guide to service desk conceptsent://SD_ILS/0/SD_ILS:15192025-06-07T10:52:16Z2025-06-07T10:52:16Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2010<br/>Service support.ent://SD_ILS/0/SD_ILS:364812025-06-07T10:52:16Z2025-06-07T10:52:16Zby Great Britain. Office of Government Commerce.<br/>Format: Books<br/>Publication Date 2007 2000<br/>Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executivesent://SD_ILS/0/SD_ILS:436712025-06-07T10:52:16Z2025-06-07T10:52:16Zby Steinberg, Randy A.<br/>Format: Books<br/>Publication Date 2006<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:102032025-06-07T10:52:16Z2025-06-07T10:52:16Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2005<br/>Introduction to help desk concepts and skillsent://SD_ILS/0/SD_ILS:99972025-06-07T10:52:16Z2025-06-07T10:52:16Zby Sanderson, Susan M.<br/>Format: Electronic Resources<br/>Publication Date 2004<br/>A guide to help desk conceptsent://SD_ILS/0/SD_ILS:119752025-06-07T10:52:16Z2025-06-07T10:52:16Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2003<br/>Building & managing a world class IT help deskent://SD_ILS/0/SD_ILS:139932025-06-07T10:52:16Z2025-06-07T10:52:16Zby Wooten, Bob.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/mh023/2001273323.html">http://catdir.loc.gov/catdir/toc/mh023/2001273323.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/mh042/2001273323.html">http://catdir.loc.gov/catdir/bios/mh042/2001273323.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh024/2001273323.html">http://catdir.loc.gov/catdir/description/mh024/2001273323.html</a><br/>Format: Books<br/>Publication Date 2001<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:242312025-06-07T10:52:16Z2025-06-07T10:52:16Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 1999<br/>