Search Results for Computer technical support. - Narrowed by: On-Shelf StudentSirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dComputer$002btechnical$002bsupport.$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253AOS-STUDENT$002509On-Shelf$002bStudent$0026ps$003d300?dt=list2025-12-15T13:08:47ZCompTIA A+ guide to IT technical supportent://SD_ILS/0/SD_ILS:570922025-12-15T13:08:47Z2025-12-15T13:08:47Zby Pierce, Nicholas, author.<br/>Format: Books<br/>Publication Date 2022<br/>A guide to service desk conceptsent://SD_ILS/0/SD_ILS:132025-12-15T13:08:47Z2025-12-15T13:08:47Zby Knapp, Donna, author.<br/><a href="https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live">https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live</a><br/>Format: Books<br/>Publication Date 2014<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:14642025-12-15T13:08:47Z2025-12-15T13:08:47Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2011<br/>A guide to service desk conceptsent://SD_ILS/0/SD_ILS:15192025-12-15T13:08:47Z2025-12-15T13:08:47Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2010<br/>Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executivesent://SD_ILS/0/SD_ILS:436712025-12-15T13:08:47Z2025-12-15T13:08:47Zby Steinberg, Randy A.<br/>Format: Books<br/>Publication Date 2006<br/>Introduction to help desk concepts and skillsent://SD_ILS/0/SD_ILS:99972025-12-15T13:08:47Z2025-12-15T13:08:47Zby Sanderson, Susan M.<br/>Format: Electronic Resources<br/>Publication Date 2004<br/>A guide to help desk conceptsent://SD_ILS/0/SD_ILS:119752025-12-15T13:08:47Z2025-12-15T13:08:47Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2003<br/>