Search Results for Concepto. - Narrowed by: Knapp, Donna. SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dConcepto.$0026qf$003dAUTHOR$002509Author$002509Knapp$00252C$002bDonna.$002509Knapp$00252C$002bDonna.$0026ps$003d300?dt=list 2025-10-11T06:54:53Z A guide to service desk concepts ent://SD_ILS/0/SD_ILS:1519 2025-10-11T06:54:53Z 2025-10-11T06:54:53Z by&#160;Knapp, Donna.<br/>Format:&#160;Books<br/>Publication Date&#160;2010<br/> A guide to help desk concepts ent://SD_ILS/0/SD_ILS:11975 2025-10-11T06:54:53Z 2025-10-11T06:54:53Z by&#160;Knapp, Donna.<br/>Format:&#160;Books<br/>Publication Date&#160;2003<br/>