Search Results for Concepts. - Narrowed by: Knapp, Donna.

Search Results for Concepts. - Narrowed by: Knapp, Donna. SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dConcepts.$0026qf$003dAUTHOR$002509Author$002509Knapp$00252C$002bDonna.$002509Knapp$00252C$002bDonna.$0026ps$003d300?dt=list 2025-10-06T07:28:59Z A guide to service desk concepts ent://SD_ILS/0/SD_ILS:1519 2025-10-06T07:28:59Z 2025-10-06T07:28:59Z by Knapp, Donna.<br/>Format: Books<br/>Publication Date 2010<br/> A guide to help desk concepts ent://SD_ILS/0/SD_ILS:11975 2025-10-06T07:28:59Z 2025-10-06T07:28:59Z by Knapp, Donna.<br/>Format: Books<br/>Publication Date 2003<br/>