Search Results for Consumer satisfaction.SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dConsumer$002bsatisfaction.$0026ps$003d300$0026isd$003dtrue?2025-04-29T05:14:36ZSatisfaction : a behavioral perspective on the consumerent://SD_ILS/0/SD_ILS:136502025-04-29T05:14:36Z2025-04-29T05:14:36Zby Oliver, Richard L., 1945-2016.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/mh022/96017899.html">http://catdir.loc.gov/catdir/toc/mh022/96017899.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh022/96017899.html">http://catdir.loc.gov/catdir/description/mh022/96017899.html</a>
Inhaltsverzeichnis <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1547548&custom%5Fatt%5F2=simple%5Fviewer">Satisfaction</a><br/>Format: Books<br/>Publication Date 1997<br/>Satisfaction: a behavioral perspective on the consumerent://SD_ILS/0/SD_ILS:65592025-04-29T05:14:36Z2025-04-29T05:14:36Zby Oliver, Richard L<br/>Format: Books<br/>Publication Date 1996<br/>The impact of in-store sanittion facilities on customer satisfaction at Steve's Blackheath Supersparent://SD_ILS/0/SD_ILS:188252025-04-29T05:14:36Z2025-04-29T05:14:36Zby Peterson, Tshepo.<br/>Format: Manuscript<br/>Publication Date 2025 2024 2023 2022 2021<br/>Make your brand matter : experience-driven solutions to capture customers and keep them loyalent://SD_ILS/0/SD_ILS:576952025-04-29T05:14:36Z2025-04-29T05:14:36Zby Soechtig, Steven G., author.<br/>Format: Books<br/>Publication Date 2022<br/>Psychological testing and assessment : an introduction to tests and measurementent://SD_ILS/0/SD_ILS:227822025-04-29T05:14:36Z2025-04-29T05:14:36Zby Cohen, Ronald Jay, author.<br/>Format: Books<br/>Publication Date 2018<br/>Managing service excellence : the ultimate guide to building and maintaining a customer-centric organizationent://SD_ILS/0/SD_ILS:575912025-04-29T05:14:36Z2025-04-29T05:14:36Zby Crutcher, C. William, author.<br/>Format: Books<br/>Publication Date 2014<br/>Marketing strategy : the thinking involvedent://SD_ILS/0/SD_ILS:498092025-04-29T05:14:36Z2025-04-29T05:14:36Zby Hill, Mark E., 1957-<br/>Format: Books<br/>Publication Date 2013<br/>Psychological testing and assessment : an introduction to tests and measurementent://SD_ILS/0/SD_ILS:516272025-04-29T05:14:36Z2025-04-29T05:14:36Zby Cohen, Ronald Jay.<br/>Format: Books<br/>Publication Date 2013<br/>Relationship marketing and customer relationship managementent://SD_ILS/0/SD_ILS:176412025-04-29T05:14:36Z2025-04-29T05:14:36Zby Berndt, Adele.<br/>Format: Books<br/>Publication Date 2012<br/>Online consumer behavior : theory and research in social media, advertising, and e-tailent://SD_ILS/0/SD_ILS:510232025-04-29T05:14:36Z2025-04-29T05:14:36Zby Close, Angeline, editor.<br/>Format: Books<br/>Publication Date 2012<br/>Product innovation toolbox : a field guide to consumer understanding and researchent://SD_ILS/0/SD_ILS:499402025-04-29T05:14:36Z2025-04-29T05:14:36Zby Beckley, Jacqueline H.<br/>Format: Books<br/>Publication Date 2012<br/>The little book of big customer satisfaction measurementent://SD_ILS/0/SD_ILS:515192025-04-29T05:14:36Z2025-04-29T05:14:36Zby Rao, Ajit, 1962-<br/>Format: Books<br/>Publication Date 2012<br/>Organizational behavior : improving performance and commitment in the workplaceent://SD_ILS/0/SD_ILS:415152025-04-29T05:14:36Z2025-04-29T05:14:36Zby Colquitt, Jason.<br/>Format: Books<br/>Publication Date 2011<br/>Customer service : career success through customer loyaltyent://SD_ILS/0/SD_ILS:420972025-04-29T05:14:36Z2025-04-29T05:14:36Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2011<br/>Services marketing.ent://SD_ILS/0/SD_ILS:561172025-04-29T05:14:36Z2025-04-29T05:14:36Zby Bateson, John E. G.<br/>Format: Books<br/>Publication Date 2011<br/>Services marketing : text and cases.ent://SD_ILS/0/SD_ILS:441062025-04-29T05:14:36Z2025-04-29T05:14:36Zby Baron, Steve (J. Steve)<br/>Format: Books<br/>Publication Date 2009<br/>Organizational behavior : improving performance and commitment in the workplaceent://SD_ILS/0/SD_ILS:349152025-04-29T05:14:36Z2025-04-29T05:14:36Zby Colquitt, Jason.<br/>Format: Books<br/>Publication Date 2008<br/>The satisfied customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:375162025-04-29T05:14:36Z2025-04-29T05:14:36Zby Fornell, Claes.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0720/2007024932.html">http://www.loc.gov/catdir/toc/ecip0720/2007024932.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Consumer behavior : building marketing strategyent://SD_ILS/0/SD_ILS:3982025-04-29T05:14:36Z2025-04-29T05:14:36Zby Hawkins, Del I.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-t.html">http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-t.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-d.html">http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-d.html</a><br/>Format: Electronic Resources<br/>Publication Date 2007<br/>Amaze your customers! : creative tips on winning &amp; keeping your customersent://SD_ILS/0/SD_ILS:315262025-04-29T05:14:36Z2025-04-29T05:14:36Zby Zanetti, Daniel.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030518.html">http://www.loc.gov/catdir/toc/ecip062/2005030518.html</a><br/>Format: Books<br/>Publication Date 2006<br/>The must-have customer : 7 steps to winning the customer you haven't gotent://SD_ILS/0/SD_ILS:320152025-04-29T05:14:36Z2025-04-29T05:14:36Zby Gordman, Robert.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0629/2005052943-b.html">http://www.loc.gov/catdir/enhancements/fy0629/2005052943-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html">http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>The solution-centric organizationent://SD_ILS/0/SD_ILS:329602025-04-29T05:14:36Z2025-04-29T05:14:36Zby Eades, Keith M.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0632/2006008289-b.html">http://www.loc.gov/catdir/enhancements/fy0632/2006008289-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html">http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006008289.html">http://www.loc.gov/catdir/toc/ecip0610/2006008289.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Handbook of customer satisfaction and loyalty measurementent://SD_ILS/0/SD_ILS:334372025-04-29T05:14:36Z2025-04-29T05:14:36Zby Hill, Nigel, 1952-<br/>Format: Books<br/>Publication Date 2006<br/>The working world for young adults. Customer service an attitude not an occupationent://SD_ILS/0/SD_ILS:440372025-04-29T05:14:36Z2025-04-29T05:14:36Zby Dieffenbach, Michael.<br/>Format: Video disc<br/>Publication Date 2006<br/>Marketing managementent://SD_ILS/0/SD_ILS:160932025-04-29T05:14:36Z2025-04-29T05:14:36Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Inhaltsverzeichnis <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA</a><br/>Format: Books<br/>Publication Date 2006<br/>Passionate and profitable : why customer strategies fail and ten steps to do them rightent://SD_ILS/0/SD_ILS:328122025-04-29T05:14:36Z2025-04-29T05:14:36Zby Arussy, Lior.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip051/2004022230.html">http://www.loc.gov/catdir/toc/ecip051/2004022230.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Revolutionize your customer experience / Colin Shaw.ent://SD_ILS/0/SD_ILS:294442025-04-29T05:14:36Z2025-04-29T05:14:36Zby Shaw, Colin, 1928-<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html">http://www.loc.gov/catdir/bios/hol059/2004056536.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol054/2004056536.html">http://www.loc.gov/catdir/description/hol054/2004056536.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004056536.html">http://www.loc.gov/catdir/toc/hol052/2004056536.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Researching customer satisfaction &amp; loyalty : how to find out what people really thinkent://SD_ILS/0/SD_ILS:334352025-04-29T05:14:36Z2025-04-29T05:14:36Zby Szwarc, Paul.<br/>Format: Books<br/>Publication Date 2005<br/>Building great customer experiencesent://SD_ILS/0/SD_ILS:440582025-04-29T05:14:36Z2025-04-29T05:14:36Zby Shaw, Colin, 1958-<br/>Format: Books<br/>Publication Date 2005<br/>Consumersent://SD_ILS/0/SD_ILS:165512025-04-29T05:14:36Z2025-04-29T05:14:36Zby Arnould, Eric J.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/mh031/2002041065.html">http://catdir.loc.gov/catdir/toc/mh031/2002041065.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh031/2002041065.html">http://catdir.loc.gov/catdir/description/mh031/2002041065.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Mass affluence : seven new rules of marketing to today's consumerent://SD_ILS/0/SD_ILS:292662025-04-29T05:14:36Z2025-04-29T05:14:36Zby Nunes, Paul, 1963-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0415/2004002471.html">http://www.loc.gov/catdir/toc/ecip0415/2004002471.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Who stole my customer?? : winning strategies for creating and sustaining customer loyaltyent://SD_ILS/0/SD_ILS:213362025-04-29T05:14:36Z2025-04-29T05:14:36Zby Thompson, Harvey.<br/>Format: Books<br/>Publication Date 2004<br/>Customer behaviour : consumer behaviour and beyondent://SD_ILS/0/SD_ILS:278512025-04-29T05:14:36Z2025-04-29T05:14:36Zby Widing, Robert E.<br/>Format: Books<br/>Publication Date 2003<br/>A framework for marketing managementent://SD_ILS/0/SD_ILS:119782025-04-29T05:14:36Z2025-04-29T05:14:36Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2003<br/>Marketing : connecting with customersent://SD_ILS/0/SD_ILS:255262025-04-29T05:14:36Z2025-04-29T05:14:36Zby Harrell, Gilbert D.<br/>Format: Books<br/>Publication Date 2002<br/>Consumer behaviour : implications for marketing strategyent://SD_ILS/0/SD_ILS:270622025-04-29T05:14:36Z2025-04-29T05:14:36Zby Neal, Cathy M.<br/>Format: Books<br/>Publication Date 2002<br/>Principles of marketingent://SD_ILS/0/SD_ILS:169922025-04-29T05:14:36Z2025-04-29T05:14:36Zby Kotler, Philip.<br/>Format: Electronic Resources<br/>Publication Date 2001<br/>The agenda : what every business must do to dominate the decadeent://SD_ILS/0/SD_ILS:246412025-04-29T05:14:36Z2025-04-29T05:14:36Zby Hammer, Michael, 1948-<br/>Format: Books<br/>Publication Date 2001<br/>The loyalty effect : the hidden force behind growth, profits, and lasting valueent://SD_ILS/0/SD_ILS:269982025-04-29T05:14:36Z2025-04-29T05:14:36Zby Reichheld, Frederick F.<br/>Format: Books<br/>Publication Date 2001 1996<br/>Emotion marketing : the Hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:316402025-04-29T05:14:36Z2025-04-29T05:14:36Zby Robinette, Scott.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/mh041/00065374.html">http://www.loc.gov/catdir/bios/mh041/00065374.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/mh021/00065374.html">http://www.loc.gov/catdir/description/mh021/00065374.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/mh021/00065374.html">http://www.loc.gov/catdir/toc/mh021/00065374.html</a><br/>Format: Books<br/>Publication Date 2001<br/>Marketingent://SD_ILS/0/SD_ILS:133132025-04-29T05:14:36Z2025-04-29T05:14:36Zby Lamb, Charles W.<br/>Format: Books<br/>Publication Date 2000<br/>Customer behavior : consumer behavior & beyondent://SD_ILS/0/SD_ILS:102912025-04-29T05:14:36Z2025-04-29T05:14:36Zby Sheth, Jagdish N.<br/>Format: Books<br/>Publication Date 1999<br/>Psychology and work today : an introduction to industrial and organizational psychologyent://SD_ILS/0/SD_ILS:251482025-04-29T05:14:36Z2025-04-29T05:14:36Zby Schultz, Duane P.<br/>Format: Books<br/>Publication Date 1998<br/>Marketing management : analysis, planning, implementation, and controlent://SD_ILS/0/SD_ILS:29802025-04-29T05:14:36Z2025-04-29T05:14:36Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 1997<br/>Psychology : an introduction for students in Southern Africaent://SD_ILS/0/SD_ILS:140862025-04-29T05:14:36Z2025-04-29T05:14:36Zby Louw, D. A.<br/>Format: Books<br/>Publication Date 1997<br/>Aftermarketing : how to keep customers for life through relationship marketingent://SD_ILS/0/SD_ILS:1742025-04-29T05:14:36Z2025-04-29T05:14:36Zby Vavra, Terry G.<br/>Format: Books<br/>Publication Date 1995<br/>Customer first : a strategy for quality serviceent://SD_ILS/0/SD_ILS:111832025-04-29T05:14:36Z2025-04-29T05:14:36Zby Walker, Denis.<br/>Table of contents <a href="http://www.gbv.de/dms/hbz/toc/ht004229383.PDF">http://www.gbv.de/dms/hbz/toc/ht004229383.PDF</a><br/>Format: Books<br/>Publication Date 1990<br/>