Search Results for Consumers - Narrowed by: Customer relations.SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dConsumers$0026qf$003dSUBJECT$002509Subject$002509Customer$002brelations.$002509Customer$002brelations.$0026ps$003d300$0026isd$003dtrue?dt=list2025-06-23T07:51:37ZManaging service excellence : the ultimate guide to building and maintaining a customer-centric organizationent://SD_ILS/0/SD_ILS:575912025-06-23T07:51:37Z2025-06-23T07:51:37Zby Crutcher, C. William, author.<br/>Format: Books<br/>Publication Date 2014<br/>Customer service : career success through customer loyaltyent://SD_ILS/0/SD_ILS:420972025-06-23T07:51:37Z2025-06-23T07:51:37Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2011<br/>Please every customer : delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:446522025-06-23T07:51:37Z2025-06-23T07:51:37Zby Lucas, Robert W.<br/>Format: Books<br/>Publication Date 2011<br/>Relationship marketing : a consumer experience approachent://SD_ILS/0/SD_ILS:439072025-06-23T07:51:37Z2025-06-23T07:51:37Zby Baron, Steve.<br/>Format: Books<br/>Publication Date 2010<br/>Customer care excellence : how to create an effective customer focusent://SD_ILS/0/SD_ILS:494262025-06-23T07:51:37Z2025-06-23T07:51:37Zby Cook, Sarah, 1955-<br/>Format: Books<br/>Publication Date 2008<br/>Buyer behaviour : understanding consumer psychology and marketingent://SD_ILS/0/SD_ILS:160962025-06-23T07:51:37Z2025-06-23T07:51:37Zby Du Plessis, P. J. (Phillipus Jacobus), 1943-<br/>Format: Books<br/>Publication Date 2007<br/>The satisfied customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:375162025-06-23T07:51:37Z2025-06-23T07:51:37Zby Fornell, Claes.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0720/2007024932.html">http://www.loc.gov/catdir/toc/ecip0720/2007024932.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Handbook of customer satisfaction and loyalty measurementent://SD_ILS/0/SD_ILS:334372025-06-23T07:51:37Z2025-06-23T07:51:37Zby Hill, Nigel, 1952-<br/>Format: Books<br/>Publication Date 2006<br/>The working world for young adults. Customer service an attitude not an occupationent://SD_ILS/0/SD_ILS:440372025-06-23T07:51:37Z2025-06-23T07:51:37Zby Dieffenbach, Michael.<br/>Format: Video disc<br/>Publication Date 2006<br/>Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buyent://SD_ILS/0/SD_ILS:160142025-06-23T07:51:37Z2025-06-23T07:51:37Zby Stinnett, Bill.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0422/2004019679.html">http://catdir.loc.gov/catdir/toc/ecip0422/2004019679.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/mh051/2004019679.html">http://catdir.loc.gov/catdir/bios/mh051/2004019679.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh051/2004019679.html">http://catdir.loc.gov/catdir/description/mh051/2004019679.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Revolutionize your customer experience / Colin Shaw.ent://SD_ILS/0/SD_ILS:294442025-06-23T07:51:37Z2025-06-23T07:51:37Zby Shaw, Colin, 1928-<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html">http://www.loc.gov/catdir/bios/hol059/2004056536.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol054/2004056536.html">http://www.loc.gov/catdir/description/hol054/2004056536.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004056536.html">http://www.loc.gov/catdir/toc/hol052/2004056536.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Passionate and profitable : why customer strategies fail and ten steps to do them rightent://SD_ILS/0/SD_ILS:328122025-06-23T07:51:37Z2025-06-23T07:51:37Zby Arussy, Lior.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip051/2004022230.html">http://www.loc.gov/catdir/toc/ecip051/2004022230.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Building great customer experiencesent://SD_ILS/0/SD_ILS:440582025-06-23T07:51:37Z2025-06-23T07:51:37Zby Shaw, Colin, 1958-<br/>Format: Books<br/>Publication Date 2005<br/>Life after the 30-second spot : energize your brand with a bold mix of alternatives to traditional advertisingent://SD_ILS/0/SD_ILS:101972025-06-23T07:51:37Z2025-06-23T07:51:37Zby Jaffe, Joseph, 1970-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2005000050.html">http://catdir.loc.gov/catdir/toc/ecip055/2005000050.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-b.html">http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-d.html">http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>The consumer-- or else! : consumer-centric business paradigmsent://SD_ILS/0/SD_ILS:292682025-06-23T07:51:37Z2025-06-23T07:51:37Zby Schuster, Camille Passler, 1950-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip044/2003012040.html">http://www.loc.gov/catdir/toc/ecip044/2003012040.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Who stole my customer?? : winning strategies for creating and sustaining customer loyaltyent://SD_ILS/0/SD_ILS:213362025-06-23T07:51:37Z2025-06-23T07:51:37Zby Thompson, Harvey.<br/>Format: Books<br/>Publication Date 2004<br/>Buyer behaviour : a multi-cultural approachent://SD_ILS/0/SD_ILS:156782025-06-23T07:51:37Z2025-06-23T07:51:37Zby Du Plessis, P. J. (Phillipus Jacobus), 1943-<br/>Format: Books<br/>Publication Date 2003<br/>The loyalty effect : the hidden force behind growth, profits, and lasting valueent://SD_ILS/0/SD_ILS:269982025-06-23T07:51:37Z2025-06-23T07:51:37Zby Reichheld, Frederick F.<br/>Format: Books<br/>Publication Date 2001 1996<br/>Emotion marketing : the Hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:316402025-06-23T07:51:37Z2025-06-23T07:51:37Zby Robinette, Scott.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/mh041/00065374.html">http://www.loc.gov/catdir/bios/mh041/00065374.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/mh021/00065374.html">http://www.loc.gov/catdir/description/mh021/00065374.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/mh021/00065374.html">http://www.loc.gov/catdir/toc/mh021/00065374.html</a><br/>Format: Books<br/>Publication Date 2001<br/>Aftermarketing : how to keep customers for life through relationship marketingent://SD_ILS/0/SD_ILS:1742025-06-23T07:51:37Z2025-06-23T07:51:37Zby Vavra, Terry G.<br/>Format: Books<br/>Publication Date 1995<br/>I was your customerent://SD_ILS/0/SD_ILS:144842025-06-23T07:51:37Z2025-06-23T07:51:37Zby Cheales, Peter.<br/>Format: Books<br/>Publication Date 1994<br/>